Why Your Hybrid Workplace Needs VoIP+Unified Communications

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Before the pandemic, there were generally two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now though, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday, and Friday in their home office). The term for this configurRead More…

8 Massive Benefits of Working Remotely with a Virtual Phone System

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The pandemic has ushered into a new era of remote working. Until early 2020, remote working was generally viewed as an optional perk. But since then, it has shifted into a fundamental necessity. A recent survey has found that 40% of remote workers would consider quitting if they were forced to return to the office full-time. In response to this change in work habits, organizations of all sizes and across all sectors —private, public, and non-profit — have pivoted towards tools and technolRead More…

How to Sell Management on a New IP-Based Phone System

Nicky SmithLeave a Comment on How to Sell Management on a New IP-Based Phone System

An Internet Protocol (IP)-based phone system is much more than a few new phones plugged into your network. It transforms your phone system into a next-generation communications hub, complete with cutting-edge technologies that let your organization deliver better customer service while cutting costs. An IP-based phone system piggybacks on your IP network, connecting to the public switched telephone network (PSTN) via your internet connection. Use this checklist to sell management on a new IP-basRead More…

Is 3CX Really Free?

Nicky SmithLeave a Comment on Is 3CX Really Free?

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either SIP trunking or VoIP protocol, basically using virtual connections, instead of wires and cables and using existing internet connection cables to convert audio into data to be transported. This can have many advantages. Landlines are quickly becoming a thing of Read More…

5 Ways that Cloud Office Phone Systems Cut Costs

Nicky SmithLeave a Comment on 5 Ways that Cloud Office Phone Systems Cut Costs

These days, the need for businesses to “do more with less” is not just important: it’s essential! And that’s why a growing number of companies — from small firms to large enterprises — are upgrading to cloud (a.k.a. VoIP) office phone systems. Here are the 5 biggest reasons why 1. No PBX Costs With Office Phone Systems Conventional phone systems require an on-site private branch exchange (PBX). These are extremely expensive. While the exact amount depends on the size of the organiRead More…

Why Your Hybrid Workplace Needs VoIP+Unified Communications

Nicky SmithLeave a Comment on Why Your Hybrid Workplace Needs VoIP+Unified Communications

Prior to the pandemic, generally, there were two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now, however, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday and Friday in their home office). The term for this confRead More…

Softphone vs. Desk Phone: Which is Best for Your Organization?

Nicky SmithLeave a Comment on Softphone vs. Desk Phone: Which is Best for Your Organization?

Deciding to make the switch from a conventional phone system to a cloud (a.k.a. VoIP) phone system is a smart move when you consider all of the advantages, which include: Significant initial and year-over-year cost savings. A wide range of enterprise-grade Unified Calling (UC) features such as voicemail-to-email, auto-attendant, live call transfer, and more. Seamless scalability. No maintenance, update and upgrade costs. No technical support costs. Reliability and uptime (ifRead More…

5 Ways that Cloud Office Phone Systems Cut Costs

Nicky SmithLeave a Comment on 5 Ways that Cloud Office Phone Systems Cut Costs

These days, the need for businesses to “do more with less” is not just important: it’s essential! And that’s why a growing number of companies — from small firms to large enterprises — are upgrading to Cloud (a.k.a. VoIP) office phone systems. Here are the 5 biggest reasons why: 1. No PBX Costs Conventional phone systems require an on-site private branch exchange (PBX). These are extremely expensive. While the exact amount depends on the size of the organization, generally the costRead More…

business mergers and acquisitions

Acquisitions in the Hosted VoIP Industry

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Why Bigger is Not Always Better Bill Gates once said that “success is a lousy teacher because it seduces people into thinking that they can’t lose.” Well, to this we would add that success is sometimes not just a lousy teacher for people — it can also be a lousy teacher for companies, too. Take for example the consolidation that is happening in the VoIP industry. A growing number of relatively small companies are being acquired by larger organizations. On the surface, this seems likeRead More…

5 Support Related Questions You MUST Ask a Potential Cloud Phone System Vendor

Nicky SmithLeave a Comment on 5 Support Related Questions You MUST Ask a Potential Cloud Phone System Vendor

Best Support for Hosted Telephone Services is Always LOCAL When it comes to choosing a cloud phone system for your organization, naturally you will focus on things like features, functionality, installation/implementation, quality, scalability, flexibility, security, and of course, price and total cost of ownership. All of these factors are essential and need to be part of the evaluation process. However, there is another critical aspect that you simply cannot afford to overlook — because Read More…