10 Reasons NOT to Choose Google Voice for Your Business

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Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must have feature. In fact, it shouldn’t be even called a “feature” at all. It’s a basic staple that simply can’t be aRead More…

How Hosted VoIP Can Make your Law Office More Professional

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Communication is key for forward-thinking legal firms. While many law offices focus on attracting local clients, they don’t always opt for local service providers, and this can come at a cost. Local VoIP service providers offer cutting-edge, enterprise-grade telecommunications systems and features with the added bonus of a personal touch. If you’re looking to update or upgrade your VoIP phone service, there are several benefits to opting for local VoIP providers for law offices. The benefitRead More…

How Carolina Digital Phone can Help your Schools Save Money On Telephone Services

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As it stands, school districts across the country are dealing with a budget squeeze. Teachers across the board want to work in an environment whereby they feel they can remain connected, communicating within their building and outside it. For this to be effective, teachers and schools need a phone system that works efficiently, is dynamic and isn’t going to let them down in a time of crisis. It’s one of the biggest reasons that schools are starting to adapt to VoIP systems. Educators are Read More…

Google Voice for Business: A Guide to VoIP Options for Your Business

Nicky SmithLeave a Comment on Google Voice for Business: A Guide to VoIP Options for Your Business

Great communication is one of the fundamental features of any modern business, which is why all companies naturally want to incorporate the best tech features to achieve the smoothest possible operations on a 24/7 basis. Given that Google is a global tech giant that influences virtually every aspect of your digital communications, Google Voice instantly stands out as one of the leading candidates. As with any software or business investment, though, it’s imperative to weigh up the positive andRead More…

Why Multi-Location Retailers are Switching to a Cloud Telephone System

Nicky SmithLeave a Comment on Why Multi-Location Retailers are Switching to a Cloud Telephone System

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to do more for less — and stay ahead of the competition vs. fall behind — a growing number of multi-location retailers are swapping their Read More…

Why County Governments are Choosing Our Hosted VoIP Solution

Nicky SmithLeave a Comment on Why County Governments are Choosing Our Hosted VoIP Solution

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system). At Carolina Digital Phone, we have extensive experience working closely with both large and small county governmentsRead More…

Why Nonprofit Organizations are Switching to a Cloud Telephone System

Nicky SmithLeave a Comment on Why Nonprofit Organizations are Switching to a Cloud Telephone System

Ask anyone who works in (or volunteers for) a non-profit organization (NPO) what they need more than anything else to fulfill their life-changing — and in some cases, life-saving — mandate, and they’ll basically give you the same answer in a variety of ways: THEY NEED MORE TECHNOLOGY RESOURCES. NPOs: Not Just Important — but Essential Indeed, the notion that nonprofit organizations don’t need the same advanced tools as private businesses is simply not true. In fact, it’s arguable thRead More…

4 Reasons to Choose a Local VoIP Vendor

Nicky SmithLeave a Comment on 4 Reasons to Choose a Local VoIP Vendor

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and buy local.” Let’s start with the first part of this advice: think global. What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, cRead More…

Understanding the 3 Different Types of VoIP Vendors

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Businesses that want to take advantage of an innovate, state-of-the-art business VoIP phone system need to make important decisions such as what type of technology they need, how many users they want to support, what kind of features they want (e.g. video calling, IVR, etc.), whether to add certified IP phones, and so on. Obviously, these are critical issues and cannot be overlooked or neglected. However, before diving into the details, businesses need to take a step back and ask an even moreRead More…

Highlighting Common Types of VoIP Fraud and How We Fight Back!

Nicky SmithLeave a Comment on Highlighting Common Types of VoIP Fraud and How We Fight Back!

The good news is that more and more businesses, schools and government agencies are switching to a hosted VoIP phone system, so they can take advantage of key benefits like: Dramatic up-front and ongoing cost savings Seamless scalability in both directions Total mobility Advanced calling features Unified communications Business continuity Integration with other systems in the environment (e.g. CRM, billing, etc.) However, the bad news is that the popularity of VoIP phonRead More…