Carolina Digital Phone Customer Spotlight – ArtsGreensboro

Laura Way became CEO & President of Arts Greensboro in April of 2019. She was clearly the right choice for the position. Having served as Executive Director and CEO at the GreenHill Center for North Carolina Art, as well as a member of the Greensboro Cultural Arts Master Plan Task Force, Way is intimately connected to the Greensboro and Triad arts scene. A year later, when Covid-19 turned the world upside down, she was there to help navigate the crisis and to look beyond it to see a promisinRead More…

5 Ways that SMS Alerts Improve School Communications

Anyone who has worked “behind the scenes” in a school environment knows that efficient and effective communications are vital. Below we highlight 5 ways that SMS alerts (a.k.a. text messages) greatly improve school communications, and make things substantially better for students, staff, and parents alike. 1. Using SMS Alerts During Emergencies The number one priority for schools is to ensure safety. SMS alerts instantly notify key individuals or groups — such as school leadership, staffRead More…

Business Messaging: 5 Powerful Reasons Why it’s Essential vs. Optional

Business messaging through text, MMS, and SMS is no longer an optional nice-to-have option. It is now an essential requirement. Here are 5 powerful reasons why: 1. Customers Are VERY Open to Receiving Business Messaging A whopping 97% of Americans own at least one smartphone, and on average they check their device 96 times a day. What’s more, 91% of customers said they have or are interested in signing up for text messages from a business, and text message open rates are nearly 100%. On tRead More…

Hosted Phone System: Features, Benefits, Pros & Cons

When a business grows, so too will its requirements for infrastructure like telephone line systems. The traditional way to provide phone services in an office environment, for example, is with a traditional PBX (private branch exchange) setup. Such setups are usually very expensive, inflexible, and complicated to install and administer. These days, a better solution is to use a hosted phone system (sometimes known as a virtual PBX). If you’re new to hosted phone systems, the following will Read More…

10 Key Benefits of Digital Faxing

Digital faxing (a.k.a. e-faxing and cloud faxing) is not just alive and well, but it is growing in popularity — particularly in the healthcare, legal, government, telecommunication, and education fields where hand-written initials and signatures are still the norms. What is behind the surge in digital faxing? There are 10 benefits: Affordability: Digital faxing is much more affordable than conventional faxing. Getting rid of an old copper line reduces costs by $20-$30 a month (and in someRead More…

7 Key Benefits of Text Marketing — and How We Can Help!

If your business is not taking full advantage of text marketing — also known as SMS and MMS marketing — then you are missing out on a massive opportunity to drive customer engagement, acquisition, and sales. Consider these eye-opening statistics: 69% of customers want the ability to contact a business through text messaging. Customers are 4.5x more likely to reply to text messages than emails. 12.9% of customers are more likely to support businesses that offer text-back capabilitiRead More…

Want Easy Video Conferencing in Your Business? Then Get a Browser-Based Solution!

Video conferencing has been steadily growing in popularity for years, but the pandemic massively accelerated adoption across all sectors and industries. Consider these statistics: The size of the video conferencing market surged 500% in the first two months of the pandemic. (Source: TrustRadius) The global video conferencing market is projected to grow from $6.28 billion in 2021 to $12.99 billion in 2028 — which is a CAGR of 10.9% during the forecast period. (Source: Fortune Business IRead More…

3 Powerful Reasons to Switch to a Cloud-Based Phone System

If your organization is exploring the possibility of switching to a cloud-based phone system, then we cannot give you a single powerful reason to do so. Instead, we can give you THREE powerful reasons: Reason #1: You Will Reach a Whole New Level of Mobility & Agility Thanks to a Cloud-Based Phone System We all hope that we never have to see another lockdown. However, there is a realistic possibility that we may face them again — in one form or another — sooner rather than later. And evRead More…

Video Conferencing Solution: 7 Undeniable Reasons Why Your Business Needs One

Before the term “COVID-19” entered the vocabulary, a video conferencing solution was largely viewed as a nice-to-have. But now, as we shift into the post-pandemic world that is dominated by remote working, a video conferencing solution is no longer optional. It is essential for ALL businesses, including mid-sized firms and SMBs that aim to thrive in the new normal. Indeed, the video conferencing market increased by 500% in the first two months of the pandemic, and the overall size of the vidRead More…

5 Best Practices that Lead to Dramatic Improvements with Workplace Communication

Saying that effective workplace communication is important is like saying water is wet, fire is hot, or that people with small children will repeatedly, and painfully, step on Legos many, many times. These are all blatantly self-evident (especially the Lego one). However, just because everyone knows that effective workplace communication is important, does NOT mean that it’s happening everywhere. Consider these statistics: 28% of employees cite ineffective communications as the number Read More…