If you are thinking about moving your business telephone service to the cloud, there are some major differences between providers you need to know. While switching to digital phone service (or Voice over Internet Protocol – VoIP) you still need to be aware of details like how many users you need to support, what features you will need, and what equRead More…
Whether or not “the customer is always right” may be debatable, the customer does have the final word. If you treat your customers with respect and provide good service, odds re they will continue to be your customers. On the other hand, it only takes one bad customer experience to lose a client. According to a report from Dimensional Research,Read More…
No matter the size of your business, using outdated technology can be a drain on your company and hindrance to the point of losing out to the competition. Being able to reach out to new customers and properly manage the customer base you currently have are critical to your day-to-day operations as well as your bottom line. In the digital age, moRead More…
The benefit of toll-free telephone numbers for businesses is to enhance your marketing by giving customers and potential customers a free option to contact you. Many phone carriers offer toll-free numbers with a multitude of options. So, the question you need to ask yourself is, “Do I need a toll-free phone number?” While a toll-free numbRead More…
Security is always a concern these days and for good reason. Data breaches can be extremely costly. Remember the Target breach in 2013? It ultimately ended up costing the retail giant $162 million. The Epsilon breach back in 2011 topped-out at 4 billion dollars. Most breaches aren’t as costly as these famous cases. But, all infringements are expeRead More…
With signs that the worst of the coronavirus pandemic may finally be receding into our rearview mirror, it’s time to focus our attention on restarting North Carolina’s economy. But where do we start on the roadmap to recovery? Certainly, we don’t want to do anything to fuel the second wave of potentially more severe infections or mortality. HRead More…
As businesses worldwide begin coming out of their coronavirus induced hibernation, the world is a very different place. Having a plan for reopening your business is imperative. Also critical is having a plan to communicate with your customers what to expect. Even before they walk in your door, your customers are faced with a laundry list of do and Read More…
Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become more streamlined and productive. Businesses migrating information to the cloud is not a new trend. The move toward cloud adoption, however, has been picking Read More…
The world has changed rapidly over the last month or so. COVID-19 has changed how we work and where we work, and one of the side effects of that change is a heavier pressure on the internet. After all, we’re now all working from home, communicating via video calls and sending more emails than ever before. When you take into account how many milliRead More…
The COVID-19 pandemic has left many businesses having no choice but to work from home. For some companies, this may be a relatively easy switch. Others might well be panicking about how to (quickly) deploy a remote operation. The good news is it isn’t too late to equip yourself with the right tools, practices and attitudes to thrive as a remote bRead More…