4 Reasons to Use Hosted PBX for Startup Businesses

Neil MatsonLeave a Comment on 4 Reasons to Use Hosted PBX for Startup Businesses

Did you know Apple, Amazon, and Google all started in a garage? Talk about humble beginnings! While we can’t promise you’ll become a billion-dollar unicorn, we can guarantee that your success (and survival) depends on affordable and reliable technology. That’s where VoIP comes in! A VoIP phone system (Voice over Internet Protocol) should be at the top of your startup’s shopping list. Why, you ask? Let us give you 4 great reasons! 1. Save Thousands Upfront with Reduced CapEx Costs A traditionRead More…

Switching to a Hosted Cloud Contact Center Solution

Nicky SmithLeave a Comment on Switching to a Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: 86% of customers say that they would consider switching companies after just one instance of bad customer service. (Source:Businesswire a Berkshire Hathaway Company) 56% of customers say they have stopped doing business with a company because of a poor customer service experience. (Source:Microsoft) Read More…

Improve Your Business with Cloud-Based Features

Neil MatsonLeave a Comment on Improve Your Business with Cloud-Based Features

You won’t miss calls with features like call forwarding, voicemail-to-email, and call transfer. Plus your employees can always stay connected. Additionally, they provide an efficient way to stay connected. Incorporating a hosted telephone service, more commonly known as cloud-based technology, is beneficial to businesses of any size. Cloud-based features increase efficiency and cost savings. Plus, you’ll get more flexibility and scalability. Here are just some ways that this revolutionary systemRead More…

Goodbye Premise-Based Phone System

Neil MatsonLeave a Comment on Goodbye Premise-Based Phone System

Time for a Change A cloud-based telephone system delivers considerable advantages over a premise-based phone system. Saving money is the first and most notable benefit. A cloud-based system eliminates the need for in-house hardware, as all communication takes place over the internet. This results in a significant reduction in upfront costs plus lower continued maintenance costs. But the fund doesn’t stop there. Cloud-based business phone systems – often referred to as VoIP or Voice over InteRead More…

4 Reasons Why VoIP is Essential for the Success of Your Business

Neil MatsonLeave a Comment on 4 Reasons Why VoIP is Essential for the Success of Your Business

If you find your business stagnant and day-to-day operations moving along slowly? It’s time to reassess the way you do business. Now is the time to upgrade your small or medium-sized business with a dependable telephone service – VoIP technology! Not only does this cutting-edge system save you up to 90% on call costs, but it also grants you more freedom than conventional phone systems. Are you ready to transition away from an outdated provider and into the future of telecommunication? Invest in Read More…

Transform Your Business With Cloud Based Telephone

Neil MatsonLeave a Comment on Transform Your Business With Cloud Based Telephone

Are you looking to improve the efficiency and effectiveness of your business communications? A modern phone system – specifically a cloud-based PBX – can help you do just that by optimizing your workflow, reducing costs, and providing a host of other valuable benefits. Whether you’re looking to streamline operations or enhance customer service, a cloud-based phone system is a smart choice for businesses of all sizes and industries. Carolina Digital Phone helps businesses like yours upgrRead More…

4 Tools That You Need for Your Telemedicine Practice

Anastasia StefanukLeave a Comment on 4 Tools That You Need for Your Telemedicine Practice

Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols. McKinsey and Company predict that up to $250 billion of current healthcare spending will move towards virtual healthcare in the next few years. ReRead More…

Technical Support Outsourcing: What is it and How it Works

Anastasia StefanukLeave a Comment on Technical Support Outsourcing: What is it and How it Works

Business owners are meant to do different things. They are supposed to earn money from the things that they offer. They have goals and they aim to reach new heights for every goal that they accomplish. There is one thing that they should always remember though – to provide what their target customers need. Businesses need to provide technical support especially when customers feel that they need to inquire about the products and services being offered. This can also be helpful when customerRead More…

How to Avoid Having Your Calls Flagged for Potential Spam

Nicky SmithLeave a Comment on How to Avoid Having Your Calls Flagged for Potential Spam

Since trusted telephone providers like Carolina Digital Phone have put into place STIR/SHAKEN, the number of unwanted and spoofed phone calls is slowly being reduced. The procedure tells phone customers that the caller ID data they get is valid for the calling party. The idea is to allow consumers to be more confident that a call they receive is not a SPAM or robocall. Unfortunately, STIR/SHAKEN has only slowed the growth of SPAM. According to YouMail, robocalls were on their way down, unRead More…

Carolina Digital Phone Customer Spotlight – The Volunteer Center of The Triad

Nicky SmithLeave a Comment on Carolina Digital Phone Customer Spotlight – The Volunteer Center of The Triad

The Human Race has been around for roughly some 200,000 years. In Greensboro, North Carolina, The Human Race has been around since 1994 and is back live and in-person on April 2, 2022. Of course, we’re talking about The Volunteer Center of the Triad’s annual fundraiser 5K where participants walk, run, or roll to support their favorite charity. After two years of being run virtually thanks to the pandemic – the event, now in its 28th year, moves to LeBauer Park in downtown Greensboro. InRead More…