Working From Home. How’s It Working?

A new report from Gallup suggests that while many workplaces are returning to a “normal” in-office activity but that a nearly two-thirds majority of employees who have been working remotely since the beginning of the coronavirus would like to continue working from home. While 30% of those people responding to the survey said they were concernedRead More…

The Secret to Providing Fast Customer Service

Whether or not “the customer is always right” may be debatable, the customer does have the final word. If you treat your customers with respect and provide good service, odds re they will continue to be your customers. On the other hand, it only takes one bad customer experience to lose a client. According to a report from Dimensional Research,Read More…

Toll-Free Phone Numbers – What You Need to Know

The benefit of toll-free telephone numbers for businesses is to enhance your marketing by giving customers and potential customers a free option to contact you. Many phone carriers offer toll-free numbers with a multitude of options. So, the question you need to ask yourself is, “Do I need a toll-free phone number?” While a toll-free numbRead More…

Security: Cloud-Based Phones Vs Landline Phones

Security is always a concern these days and for good reason. Data breaches can be extremely costly. Remember the Target breach in 2013? It ultimately ended up costing the retail giant $162 million. The Epsilon breach back in 2011 topped-out at 4 billion dollars. Most breaches aren’t as costly as these famous cases. But, all infringements are expeRead More…

5 Reasons Why it’s Smarter to Choose Cloud-Based Telephone Specialist vs. Generalist

When we consult with a surgeon, while seated on the examination table we don’t expect them to try and sell us a timeshare (“you’ll love the ocean view!”). When we board an airplane, we don’t expect to hear the captain get on the intercom and invite passengers to stop by the cockpit to purchase a state-of-the-art smoothie blender. When we Read More…

High Point NC based North State Communications sells out to corporate giant Segra

Customers and clients should always be wary of large companies purchasing small businesses. Regardless of the PR, this type of transaction is hardly ever completed with the customer experience in mind. Instead, it is often based on the financial gain of the owner of the small business and the strengthening of the larger brand. This month saw NorRead More…

Slow Adoption of New Area Code 743 in the Piedmont Triad, North Carolina

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options Read More…