5 Reasons Why it’s Smarter to Choose Cloud-Based Telephone Specialist vs. Generalist

When we consult with a surgeon, while seated on the examination table we don’t expect them to try and sell us a timeshare (“you’ll love the ocean view!”). When we board an airplane, we don’t expect to hear the captain get on the intercom and invite passengers to stop by the cockpit to purchase a state-of-the-art smoothie blender. When we Read More…

High Point NC based North State Communications sells out to corporate giant Segra

Customers and clients should always be wary of large companies purchasing small businesses. Regardless of the PR, this type of transaction is hardly ever completed with the customer experience in mind. Instead, it is often based on the financial gain of the owner of the small business and the strengthening of the larger brand. This month saw NorRead More…

Slow Adoption of New Area Code 743 in the Piedmont Triad, North Carolina

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options Read More…

Why Multi-Location Retailers are Switching to a Cloud Telephone System

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgeRead More…

4 Reasons to Choose a Local VoIP Vendor

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and buy local.” Let’s start with the first part of this advice: think global. What this means is that small and mid-sized businesses should ensure thatRead More…

Understanding the 3 Different Types of VoIP Vendors

Businesses that want to take advantage of an innovate, state-of-the-art business VoIP phone system need to make important decisions such as what type of technology they need, how many users they want to support, what kind of features they want (e.g. video calling, IVR, etc.), whether to add certified IP phones, and so on. Obviously, these are critiRead More…