Dear IT Professionals: Let’s start with this: there has been a lot of talk about “essential workers” during the pandemic — and for good reason. But you, Mr. or Ms. IT Professional, are essential ALWAYS. In fact, if you weren’t on the job, end-users would experience chaos and customers would get irate. Basically, the entire organizationRead More…
A new report from Gallup suggests that while many workplaces are returning to a “normal” in-office activity but that a nearly two-thirds majority of employees who have been working remotely since the beginning of the coronavirus would like to continue working from home. While 30% of those people responding to the survey said they were concernedRead More…
Whether or not “the customer is always right” may be debatable, the customer does have the final word. If you treat your customers with respect and provide good service, odds re they will continue to be your customers. On the other hand, it only takes one bad customer experience to lose a client. According to a report from Dimensional Research,Read More…
The benefit of toll-free telephone numbers for businesses is to enhance your marketing by giving customers and potential customers a free option to contact you. Many phone carriers offer toll-free numbers with a multitude of options. So, the question you need to ask yourself is, “Do I need a toll-free phone number?” While a toll-free numbRead More…
Security is always a concern these days and for good reason. Data breaches can be extremely costly. Remember the Target breach in 2013? It ultimately ended up costing the retail giant $162 million. The Epsilon breach back in 2011 topped-out at 4 billion dollars. Most breaches aren’t as costly as these famous cases. But, all infringements are expeRead More…
A recent FCC Voice Telephone Services report, states that two-thirds of companies in the US still use switched access telephone lines (PSTN or POTS). Why have they not made the switch to cloud-based telephone or VoIP (voice over internet protocol)? Well, there are many reasons. One of the most common myths about cloud-based phone service is that thRead More…
January 2020 seems like a lifetime ago for many of us. For business owners, it may feel like a good deal longer. But that’s the last time many of us can remember operating under normal parameters before COVID-19 changed everything. For months we’ve had to cope with crippling uncertainty and ulcer-inducing anxiety. They’ve had to adjust to a sRead More…
Working remotely has its challenges, especially when you usually rely on your office IT supplies to help you keep everything up and running! I work in medical supplies sales and need an IP based phone to do my job, so I was worried when my boss asked us all to work from home for a while. Nevertheless, I packed up my desk and set off, ready to work Read More…
When we consult with a surgeon, while seated on the examination table we don’t expect them to try and sell us a timeshare (“you’ll love the ocean view!”). When we board an airplane, we don’t expect to hear the captain get on the intercom and invite passengers to stop by the cockpit to purchase a state-of-the-art smoothie blender. When we Read More…
Customers and clients should always be wary of large companies purchasing small businesses. Regardless of the PR, this type of transaction is hardly ever completed with the customer experience in mind. Instead, it is often based on the financial gain of the owner of the small business and the strengthening of the larger brand. This month saw NorRead More…
