Security: Cloud-Based Phones Vs Landline Phones

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Security is always a concern these days and for good reason. Data breaches can be extremely costly. Remember the Target breach in 2013? It ultimately ended up costing the retail giant $162 million. The Epsilon breach back in 2011 topped-out at 4 billion dollars. Most breaches aren’t as costly as these famous cases. But, all infringements are expensive and can take years to fix. The bottom line is this – businesses need to be proactive to minimize the chances that of a breach in data. BelievRead More…

Some VoIP Facts That May Surprise You

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A recent FCC Voice Telephone Services report, states that two-thirds of companies in the US still use switched access telephone lines (PSTN or POTS). Why have they not made the switch to cloud-based telephone or VoIP (voice over internet protocol)? Well, there are many reasons. One of the most common myths about cloud-based phone service is that the quality is worse or not as reliable as that of conventional telephone lines. The truth is cloud-based telephone technology has evolved to a point whRead More…

The Dangers of Accepting “The New Normal”

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January 2020 seems like a lifetime ago for many of us. For business owners, it may feel like a good deal longer. But that’s the last time many of us can remember operating under normal parameters before COVID-19 changed everything. For months we’ve had to cope with crippling uncertainty and ulcer-inducing anxiety. They’ve had to adjust to a state of affairs that’s terrifyingly referred to as “The New Normal”. A state of affairs that’s anathema to the tireless entrepreneur. BusinRead More…

Charting a Course to Safely Restart the North Carolina Economy

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With signs that the worst of the coronavirus pandemic may finally be receding into our rearview mirror, it’s time to focus our attention on restarting North Carolina’s economy. But where do we start on the roadmap to recovery? Certainly, we don’t want to do anything to fuel the second wave of potentially more severe infections or mortality. However, we need to recognize the catastrophic economic hardship inflicted on businesses and workers. A slow road into a recession is one thing. It’sRead More…

Do This Before You Reopen Your Business

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As businesses worldwide begin coming out of their coronavirus induced hibernation, the world is a very different place. Having a plan for reopening your business is imperative. Also critical is having a plan to communicate with your customers what to expect. Even before they walk in your door, your customers are faced with a laundry list of do and don’ts. They must be made aware of any services you may have (temporarily) modified or discontinued as well as precautions you are taking and procedRead More…

The #1 Mistake Businesses Make When Buying a Cloud Phone System

Nicky SmithLeave a Comment on The #1 Mistake Businesses Make When Buying a Cloud Phone System

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture. If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest mistake that others have made, but that you can wisely avoid: underestimating the importance of OUTSTANDING SERVICE. Factors like features, functionality, scalability, and price areRead More…

What NOT to do When You Move to the Cloud

Nicky SmithLeave a Comment on What NOT to do When You Move to the Cloud

Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become more streamlined and productive. Businesses migrating information to the cloud is not a new trend. The move toward cloud adoption, however, has been picking up steam during the worldwide lockdown with some interesting results: A major shift to remote working Reduction in capital investment InnovRead More…

Tips About Can The Internet Handle All The New Traffic? From An Industry Expert

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The world has changed rapidly over the last month or so. COVID-19 has changed how we work and where we work, and one of the side effects of that change is a heavier pressure on the internet. After all, we’re now all working from home, communicating via video calls and sending more emails than ever before. When you take into account how many millions of people around the world are changing their working habits in these ways, it’s clear that the internet will be under greater strain than ever Read More…

How Businesses in America will Thrive after the COVID-19 Crisis

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America is a very different place than it was just a couple of weeks ago. When the COVID-19 virus first emerged, we were all told to wash our hands properly and follow typical guidance for stopping the spread of viruses. Now we’re told to stay at home. While there have been many crises over the years, this has changed life as we know it significantly, and all in a short space of time. It’s truly an unbelievable turn of events. But as with any crisis, we will make it through the other sideRead More…

America 2.0 – When The Global Pandemic Is Over

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Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their income, and schools are shut down. No one is unaffected by the turmoil. While we are struggling through the changes and adjustments needed to fight this virus, we may have difficulty seeing anRead More…