5 Ways that Cloud Office Phone Systems Cut Costs

These days, the need for businesses to “do more with less” is not just important: it’s essential! And that’s why a growing number of companies — from small firms to large enterprises — are upgrading to Cloud (a.k.a. VoIP) office phone systems. Here are the 5 biggest reasons why: 1. No PBX Costs Conventional phone systems require an on-site private branch exchange (PBX). These are extremely expensive. While the exact amount depends on the size of the organization, generally the costRead More…

business mergers and acquisitions

Acquisitions in the Hosted VoIP Industry

Why Bigger is Not Always Better Bill Gates once said that “success is a lousy teacher because it seduces people into thinking that they can’t lose.” Well, to this we would add that success is sometimes not just a lousy teacher for people — it can also be a lousy teacher for companies, too. Take for example the consolidation that is happening in the VoIP industry. A growing number of relatively small companies are being acquired by larger organizations. On the surface, this seems likeRead More…

5 Support Related Questions You MUST Ask a Potential Cloud Phone System Vendor

Best Support for Hosted Telephone Services is Always LOCAL When it comes to choosing a cloud phone system for your organization, naturally you will focus on things like features, functionality, installation/implementation, quality, scalability, flexibility, security, and of course, price and total cost of ownership. All of these factors are essential and need to be part of the evaluation process. However, there is another critical aspect that you simply cannot afford to overlook — because Read More…

IT Professionals

Dear IT Professionals: Let’s start with this: there has been a lot of talk about “essential workers” during the pandemic — and for good reason. But you, Mr. or Ms. IT Professional, are essential ALWAYS. In fact, if you weren’t on the job, end-users would experience chaos and customers would get irate. Basically, the entire organization would grind to a halt. Things would get ugly in a hurry. And speaking of ugly… Let’s talk about your other job. You know, the one that you nevRead More…

Working From Home. How’s It Working?

A new report from Gallup suggests that while many workplaces are returning to a “normal” in-office activity but that a nearly two-thirds majority of employees who have been working remotely since the beginning of the coronavirus would like to continue working from home. While 30% of those people responding to the survey said they were concerned about COVID-19, 35% would like to continue working remotely. For those who have adjusted their lives to working remotely, there are benefits as weRead More…

When it Comes to Cloud Phone Service – One Size Does Not Fit All

If you are thinking about moving your business telephone service to the cloud, there are some major differences between providers you need to know. While switching to digital phone service (or Voice over Internet Protocol – VoIP) you still need to be aware of details like how many users you need to support, what features you will need, and what equipment you will be using. But first, take a step back and assess what type of cloud phone provider you want to use. If you find yourself asking “Read More…

The Secret to Providing Fast Customer Service

Whether or not “the customer is always right” may be debatable, the customer does have the final word. If you treat your customers with respect and provide good service, odds re they will continue to be your customers. On the other hand, it only takes one bad customer experience to lose a client. According to a report from Dimensional Research, 96% of customers were much more likely to change their behavior after receiving poor customer service. A typical response from customers shows that 5Read More…

Do This Before Choosing a Cloud Phone Provider, or You’ll Be Sorry

No matter the size of your business, using outdated technology can be a drain on your company and hindrance to the point of losing out to the competition. Being able to reach out to new customers and properly manage the customer base you currently have are critical to your day-to-day operations as well as your bottom line. In the digital age, more and more companies are adopting cloud-based telephone service over conventional phone service to expedite their business communications. If youRead More…

Toll-Free Phone Numbers – What You Need to Know

The benefit of toll-free telephone numbers for businesses is to enhance your marketing by giving customers and potential customers a free option to contact you. Many phone carriers offer toll-free numbers with a multitude of options. So, the question you need to ask yourself is, “Do I need a toll-free phone number?” While a toll-free number is free to your customers, it will add a cost to your service. One advantage of a toll-free phone number is the ability to personalize it to fit yoRead More…

Security: Cloud-Based Phones Vs Landline Phones

Security is always a concern these days and for good reason. Data breaches can be extremely costly. Remember the Target breach in 2013? It ultimately ended up costing the retail giant $162 million. The Epsilon breach back in 2011 topped-out at 4 billion dollars. Most breaches aren’t as costly as these famous cases. But, all infringements are expensive and can take years to fix. The bottom line is this – businesses need to be proactive to minimize the chances that of a breach in data. BelievRead More…