America 2.0 – When The Global Pandemic Is Over

Nicky SmithLeave a Comment on America 2.0 – When The Global Pandemic Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their income, and schools are shut down. No one is unaffected by the turmoil. While we are struggling through the changes and adjustments needed to fight this virus, we may have difficulty seeing anRead More…

Embrace A Remote Work Model

Nicky SmithLeave a Comment on Embrace A Remote Work Model

The COVID-19 pandemic has left many businesses having no choice but to work from home. For some companies, this may be a relatively easy switch. Others might well be panicking about how to (quickly) deploy a remote operation. The good news is it isn’t too late to equip yourself with the right tools, practices and attitudes to thrive as a remote business. 1 . Communicate with your team When you are working remotely, it’s more important than ever to establish communication solutions for you Read More…

Working at Home with Pets

Nicky SmithLeave a Comment on Working at Home with Pets

With all the virus-related doom and gloom in the media, you could think that NOTHING good is happening in the world. But you’d be wrong. As with any catastrophe, there’s always a silver lining. And in the current crisis, it’s spending more time at home with your pets. With the rise of “stay at home” working, we’re seeing a whole new generation of co-workers come to the fore – or should we say, the “paw?” And while our animal friends might not be able to organize spreadsheetRead More…

Where is the Power Supply?

Nicky SmithLeave a Comment on Where is the Power Supply?

Working remotely has its challenges, especially when you usually rely on your office IT supplies to help you keep everything up and running! I work in medical supplies sales and need an IP based phone to do my job, so I was worried when my boss asked us all to work from home for a while. Nevertheless, I packed up my desk and set off, ready to work hard from home, whatever the challenges. Of course, when I got there, I found my IP based phone needs a power supply to work! What was I going to do?
Read More…

5 Reasons Why it’s Smarter to Choose Cloud-Based Telephone Specialist vs. Generalist

Nicky SmithLeave a Comment on 5 Reasons Why it’s Smarter to Choose Cloud-Based Telephone Specialist vs. Generalist

When we consult with a surgeon, while seated on the examination table we don’t expect them to try and sell us a timeshare (“you’ll love the ocean view!”). When we board an airplane, we don’t expect to hear the captain get on the intercom and invite passengers to stop by the cockpit to purchase a state-of-the-art smoothie blender. When we meet with an architect about redesigning our home, we don’t expect them to peer up from their blueprints and say: “while I’m here, perhaps we caRead More…

High Point NC based North State Communications sells out to corporate giant Segra

Nicky SmithLeave a Comment on High Point NC based North State Communications sells out to corporate giant Segra

Customers and clients should always be wary of large companies purchasing small businesses. Regardless of the PR, this type of transaction is hardly ever completed with the customer experience in mind. Instead, it is often based on the financial gain of the owner of the small business and the strengthening of the larger brand. This month saw NorthState sell out to Segra. While the press release for the merger claims this will bring benefits for the customers and shareholders in the company, tRead More…

Switching to a Hosted Cloud Contact Center Solution

Nicky SmithLeave a Comment on Switching to a Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because of a poor customer service experience. (Source: Microsoft) 40% of cuRead More…

5 Signs It’s Time To Upgrade Your Business Communications

Nicky SmithLeave a Comment on 5 Signs It’s Time To Upgrade Your Business Communications

Communication is vital in any business. Whether you are talking to customers or internally to employees, ensuring your company has an efficient and reliable local service provider is essential to make sure business operations run smoothly. Fortunately, communication technology has been advancing in recent years and in turn, giving your company more options for improving systems such as office phone solutions, Voice over Internet Protocol (VoIP) and extending flexibility within your organisatiRead More…

Why You Should Post Good Reviews on Businesses You Do Business With

Nicky SmithLeave a Comment on Why You Should Post Good Reviews on Businesses You Do Business With

The age of technology has given us a world of information at our fingertips, for some of us though we take for granted the importance of the information we do have available to us and how we can add to this to make it more beneficial. In today’s world, we seem to follow the same patterns when it comes to the internet; we use it to either prove a point, or we use it to make one publicly. The trouble with this is, we have become a world of complainers, and what we need is to support each other. Read More…

Cloud Technology in the Legal Industry

Nicky SmithLeave a Comment on Cloud Technology in the Legal Industry

According to research by IBISWorld, the law firm industry in the U.S. has grown over the past five years at an annual growth rate of 2.3%, and in 2019 surpassed $330 billion in total revenue. There are over 440,000 law firms that support over 1.3 million jobs, with operators ranging from sole practitioners with a local and regional focus, to large multi-service firms with a state-wide or national footprint.  Industry Disruption Despite the fact that the law firm industry is growing — largelRead More…