In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: 86% of customers say that they would consider switching companies after just one instance of bad customer service. (Source:Businesswire a Berkshire HathawaRead More…
Time for a Change A cloud-based telephone system delivers considerable advantages over a premise-based phone system. Saving money is the first and most notable benefit. A cloud-based system eliminates the need for in-house hardware, as all communication takes place over the internet. This results in a significant reduction in upfront costs plus loRead More…
If you find your business stagnant and day-to-day operations moving along slowly? It’s time to reassess the way you do business. Now is the time to upgrade your small or medium-sized business with a dependable telephone service – VoIP technology! Not only does this cutting-edge system save you up to 90% on call costs, but it also grants you more frRead More…
Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols.Read More…
When it comes to purchasing a VoIP phone system for your business, the last thing that you want to do is “roll the dice” or “hope for the best.” You want to KNOW that your investment and experience will be rewarding instead of regrettable. To ensure this happens, we have prepared the following business VoIP buyer’s guide, which covers fouRead More…
In the current times, many businesses and institutions have implemented remote working. Although many companies already offered the opportunity to their employees to work remotely from their homes before the virus, now more people are having to do it with the international lockdown. But by separating employees and having to deal with the challengesRead More…
If your organization is evaluating various VoIP (a.k.a. cloud-based) phone systems, then naturally you will focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But there is another piece of the puzzle that will ultimately deRead More…
Anyone who has worked “behind the scenes” in a school environment knows that efficient and effective communications are vital. Below we highlight 5 ways that SMS alerts (a.k.a. text messages) greatly improve school communications, and make things substantially better for students, staff, and parents alike. 1. Using SMS Alerts During EmergencieRead More…
Business messaging through text, MMS, and SMS is no longer an optional nice-to-have option. It is now an essential requirement. Here are 5 powerful reasons why: 1. Customers Are VERY Open to Receiving Business Messaging A whopping 97% of Americans own at least one smartphone, and on average they check their device 96 times a day. What’s more, 9Read More…
When a business grows, so too will its requirements for infrastructure like telephone line systems. The traditional way to provide phone services in an office environment, for example, is with a traditional PBX (private branch exchange) setup. Such setups are usually very expensive, inflexible, and complicated to install and administer. These days,Read More…
