Why Switching to a VoIP Small Business Phone System is a HUGE Money Saver

While some larger organizations can afford to waste money (at least for a little while), most small businesses do not have much margin for error. If they fail to keep a close eye on the bottom line, then they eventually will fold. According to the Bureau of Labor Statistics: Approximately 20 percent of small businesses fail within 12 months ofRead More…

Why Your Hybrid Workplace Needs VoIP+Unified Communications

Before the pandemic, there were generally two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now though, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time inRead More…

Softphone vs. Desk Phone: Which is Best for Your Organization?

Deciding to make the switch from a conventional phone system to a cloud (a.k.a. VoIP) phone system is a smart move when you consider all of the advantages, which include: Significant initial and year-over-year cost savings. A wide range of enterprise-grade Unified Calling (UC) features such as voicemail-to-email, auto-attendant, live call Read More…

Working From Home. How’s It Working?

A new report from Gallup suggests that while many workplaces are returning to a “normal” in-office activity but that a nearly two-thirds majority of employees who have been working remotely since the beginning of the coronavirus would like to continue working from home. While 30% of those people responding to the survey said they were concernedRead More…

The Secret to Providing Fast Customer Service

Whether or not “the customer is always right” may be debatable, the customer does have the final word. If you treat your customers with respect and provide good service, odds re they will continue to be your customers. On the other hand, it only takes one bad customer experience to lose a client. According to a report from Dimensional Research,Read More…

Charting a Course to Safely Restart the North Carolina Economy

With signs that the worst of the coronavirus pandemic may finally be receding into our rearview mirror, it’s time to focus our attention on restarting North Carolina’s economy. But where do we start on the roadmap to recovery? Certainly, we don’t want to do anything to fuel the second wave of potentially more severe infections or mortality. HRead More…

The #1 Mistake Businesses Make When Buying a Cloud Phone System

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture. If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest mistake that others have made, butRead More…

How Businesses in America will Thrive after the COVID-19 Crisis

America is a very different place than it was just a couple of weeks ago. When the COVID-19 virus first emerged, we were all told to wash our hands properly and follow typical guidance for stopping the spread of viruses. Now we’re told to stay at home. While there have been many crises over the years, this has changed life as we know it significaRead More…