Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture.
If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest mistake that others have made, but that you can wisely avoid: underestimating the importance of OUTSTANDING SERVICE.
Factors like features, functionality, scalability, and price are vital considerations and must not be ignored. But without a doubt, service is going to determine more than anything else whether your investment will be rewarding or regrettable.
What to Look For
Here is what you should insist on getting from your cloud phone system vendor— and refuse to settle for anything less:
- LOCAL SERVICE. When you have a question or problem, the last thing you want is to be put on hold, only to then speak with someone on the other side of the world who has no awareness of your history and is totally unfamiliar with your marketplace. And if you need a technician to visit you on-site, you want them to be available the same or the next business day.
- EXPERT HELP. You are entitled to be assisted by experienced technicians who understand the technology inside and out, and just as importantly, are friendly and easy to work with. You should never feel like a burden when asking for help or guidance or worry that you aren’t getting competent information.
- NO HIDDEN OR EXTRA CHARGES. Any vendor that attempts to charge you extra for support — usually by selling you some grossly overpriced “professional services” package — should be avoided. If they don’t stand behind their solution, why should you?
- QUALITY TRAINING. This should be delivered on-site and through step-by-step videos and articles. Excellent training ensures that your administrators can easily manage your phone system (e.g. create calling rules, access logs, etc.) and that your employees can take advantage of all features (e.g. voicemail-to-email, auto-attendant, presence, etc.).
The Carolina Digital Phone Difference
At Carolina Digital Phone, delivering the industry’s BEST LOCAL SERVICE is in our DNA. And you don’t have to take our word for it. Here is just a small sample of our many 5-star customer reviews (click here for even more):
“With our former server, 30 minute wait times to a foreign call center was typical. Carolina answers promptly to solve our issues efficiently, and we have personal contact with our own representative who stops in the shop when we need him. We are very pleased and highly recommend Carolina to other businesses.”
“We have been with Carolina Digital Phone for several years now. They have always seen to our needs large or small. They accomplish this through their continued effort of quality customer service. A service that is at an A+ level. I highly recommend them for all your VOIP phone needs. Thanks to Nicky and all of the gang over there for a Job Well Done!”
“So glad to have this local business as an option for our local business- Godwin Insurance Agency- where reliability and customer service is a top priority. It gives me peace of mind knowing that help is just around the corner if we should ever need it. The entire Carolina Digital team- sales, installation, training, and service- is awesome. Should have done this years ago!”
Contact us today and schedule your free live guided demo of our cloud phone system, which we will deliver in-person (when appropriate, given the current public health situation) or over-the-web at a time that is convenient to you and your team.
Call us at (336) 850-5400 or chat with us during business hours by clicking the chat icon on the lower-right of your screen. We are proud to be a local Greensboro, North Carolina-based business, and providing OUTSTANDING CUSTOMER SERVICE IS OUR TOP PRIORITY!