Tag: local support

Switching to a Hosted Cloud Contact Center Solution

Nicky SmithLeave a Comment on Switching to a Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: 86% of customers say that they would consider switching companies after just one instance of bad customer service. (Source:Businesswire a Berkshire HathawaRead More…

5 Support Related Questions You MUST Ask a Potential Cloud Phone System Vendor

Nicky SmithLeave a Comment on 5 Support Related Questions You MUST Ask a Potential Cloud Phone System Vendor

Best Support for Hosted Telephone Services is Always LOCAL When it comes to choosing a cloud phone system for your organization, naturally you will focus on things like features, functionality, installation/implementation, quality, scalability, flexibility, security, and of course, price and total cost of ownership. All of these factors are essentRead More…