5 Reasons Why a Conventional Premises-Based Phone System is So Expensive

When we analyze a customer’s telecommunication needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!”

Of course, there are several reasons why a hosted VoIP phone system dramatically reduces telecommunications costs — and we’ve highlighted some of the key factors in this article.

However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why:

1. Maintenance Fees

Maintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year. What’s more, most businesses have no choice but to pay the exorbitant fee, because they lack the in-house expertise to maintain the system on their own. It goes without saying that this profitable detail is not lost on phone companies that view maintenance agreements as cash cows.

2. Service Charges

Few things in this world are as frustrating as getting “dinged” by vague, unexpected and usually unjustifiable service charges. Well, phone companies take this to the next level by billing for anything and everything they can that falls outside the Service Level Agreement (which as noted above, businesses are already paying for).

And that’s not even the worst of it: fixing telecommunications-related problems isn’t cheap. A single on-site visit from a technician will cost a few hundred dollars, and all replacement parts (such as a new handset) will make the bill even bigger — and more infuriating!  

3. Weird Monthly Fees

Phone companies are famous — or make that infamous — for charging weird monthly fees that show up on the bill. Sometimes it’s a few dollars, other times it can be $50 or more. Over a year, it can easily add up to several hundred or more than a thousand dollars. But for what!? Nobody really knows. The basis for these charges are rooted in an incomprehensibly complex agreement that even give lawyers a headache to read.

4. Scaling

Everyone who launches a business hopes that they’ll grow big. However, phone companies have a different dream: one in which they bill expanding businesses through the nose when they want to add new numbers.

5. Adding Calling Features

Last but certainly not least, businesses that want — or need —carrier-class calling features like voicemail-to-email and auto attendant will see their phone bill rise, rise and rise some more. Evidently, phone companies haven’t received the memo that voicemail, Caller ID and call forwarding are no longer “super-ultra-mega-advanced features”. They’re basic staples that all businesses expect, and so do residential customers for that matter. This isn’t 1990.

The DigitalPhone.io Advantage

At DigitalPhone.io, we don’t charge for maintenance, and we never tack on weird and inexplicable service charges or monthly fees. This not only helps our customers save money, but they get cost certainty as well, which makes budgeting easier and more predictable.

Plus, our hosted VoIP phone system comes with a full range of carrier-class calling features, and scaling up to add new employees is fast, easy and remarkably affordable.

To learn more, call us at (336) 560-4400 today, or click the Contact Button  on your right. Your consultation with us is free!

3 Reasons Why Law Firms are Switching to a Hosted Business VoIP Phone System

Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice area and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business VoIP phone system.

And since lawyers as a breed are trained to be highly skeptical — which is a good thing! — it’s not surprising that the reasons that they’re making the switch has nothing to do with marketing hype, and everything to do with pragmatic advantages and benefits. Below are the 3 most important:

1. Dramatically Lower Costs

While each law firm is unique, it’s not uncommon to save anywhere from 30% to over 50% a year in telecommunications costs after switching to a hosted business VoIP phone system. This is because there is no expensive on-premise PBX to buy, maintain and upgrade, and both long distance and user-to-user calls are free.

What’s more, adding new numbers or extensions is simple and affordable. Scaling down is also just as seamless, and law firms don’t get stuck paying thousands of dollars a year for lines that they no longer need.

2. Enhance Client Communications

While effective client communication is a priority in every industry, it’s essential in the legal field — because time is always of the essence, and virtually all messages are a priority. With a hosted business VoIP phone system lawyers can:

  • Pick up all calls from their smartphone, anywhere in the world.
  • Transfer calls to any other phone, including a landline.
  • Route voicemails to their inbox.
  • Launch video calls with clients to meet face-to-face, but without having to leave the office.
  • Hold conference calls to bring in other members of the team (e.g. researchers, investigators, etc.).
  • Easily create customized auto-attendant greetings to keep clients up-to-date on their availability (“Hi, I’m currently on a flight heading back to my office and expect to be there at 3:00pm this afternoon. Please leave me a message and I’ll get back to you before the end of the day. If your call is urgent please press zero and speak with my associate who is in the office all day.”)

3. Improve Billing Accuracy

Lawyers sell their expertise, which means that they need to ensure that all of the time they spend communicating with a client is billed accordingly — no more and no less. A hosted business VoIP phone system automatically tracks all client communication details, including call start, end, duration, length, incoming number and more.

Plus, law firms can integrate their hosted business VoIP phone system with billing and accounting systems to streamline administration and ensure accuracy.

To learn more about how a hosted VoIP phone system will help your law firm dramatically lower costs, enhance client communication and improve billing accuracy contact the DigitalPhone.io team at (336) 560-4400 today, or click the Contact Button  on your right. Your consultation with us is free!

5 Ways that a Hosted VoIP Phone System Boosts Mobile Productivity

DigitalPhone.io is a cloud-based business phone system that saves you money while increasing productivity and mobility.

In the past across most industries and sectors, remote workers were the exception (and we’d all hear them brag at parties about their glorious office-less job). However, these days remote working isn’t just trending, but it’s the norm!

3 Out of 4 Workers Will Be Mobile by 2020

According to research from IDC, the number of mobile workers in the U.S. will grow to a staggering 105.4 million by 2020, at which time approximately 3 out of every 4 employees will work at least part — if not all — of the time away from the office.

Given the surge in remote working, it’s easy to understand why businesses of all sizes — from small startups to large enterprises — are investing in systems and solutions that boost mobile productivity. And one of the ways that they’re achieving this mission critical objective is by switching to an advanced hosted VoIP phone system.

Below, we highlight the 5 ways that a hosted VoIP phone system significantly and sustainably boosts mobile productivity, which is as good for remote workers and GREAT for an organization’s competitive advantage, customer experience commitment, and overall bottom-line:

1.  Anytime, Anywhere Connectivity

Simply by installing a lightweight app on their smartphone (iPhone or Android), remote workers can access the hosted VoIP system to make or receive calls from anywhere, and at any time (see note below). What’s more, they can instantly connect with through instant messages, and check the status of their colleagues before making or transferring a call.

Note: we mentioned that remote workers can make and receive calls at anytime. However, if desired, system administrators can create customized rules that govern when this is possible, such as during regular business hours. It’s also possible to set geographic restrictions to prevent calls if they are made or received beyond a certain distance from the office.

2. One Number vs. Multiple Numbers

Remote workers typically have multiple phones — which means they have several phone numbers. For example, they often have an office number, a corporately-owned smartphone number, a personal smartphone number, and a home landline number (and possibly a separate home office number as well). Trying to reach remote workers can be like a time consuming process of trial and error!

However, a hosted VoIP phone system eliminates this hassle and confusion. Remote workers can route all calls to their smartphone (or any other number if desired), which means that colleagues and customers only have to remember and dial one number vs. multiple numbers.

3. Consistent Caller ID Profile

Despite the productivity advantages, many businesses don’t want their remote workers making outgoing calls from their smartphone because their personal name/number will show up on the other parties’ Caller ID. In some cases, this can simply look amateur and unprofessional, while in other cases the concern may be about worker safety and security.

Fortunately, neither of these are risks or issues with a hosted VoIP phone system. All outgoing calls only display the business’s name and phone number on Caller ID.

4. Seamlessly Transfer Live Calls

With a hosted VoIP phone system, remote workers can seamlessly transfer live calls from their smartphone to any other IP phone that is connected to the system — including those that are installed in other locations — and continue to call without interruption.

For example, they can answer a call using the IP phone on their desk, transfer it to their smartphone as they walk out of the office to their car, and then transfer it again to their car via Bluetooth.

5. Full Call Control

With a hosted VoIP phone system, mobile workers can manage their contacts, voicemails, call history, answering rules, greetings, presence, and all other configurations from a single location. They can also pick-up voicemail-to-email and voicemail-to-text messages throughout the day (or night if required!).

The Bottom Line

These days, the question isn’t whether businesses need a mobile telecommunications strategy and solution, but how quickly and affordably they can put one in place. At DigitalPhone.io, we make it happen for as little as $20 per user, with unlimited advanced calling features and full mobile integration to empower today and tomorrow’s remote workforce.

To learn more about the benefits of a hosted VoIP phone system for your multi-site organization, contact the DigitalPhone.io team at (336) 560-4400 today, or click the Contact Button on your right. Your consultation with us is free.

DigitalPhone.io’s New Video Highlights Benefits of Hosted VoIP for Education and Government

DigitalPhone.io, a leading hosted telecommunications firm that serves customers across the U.S., has launched a new video that highlights the key benefits of their hosted VoIP phone system for educational organizations and government agencies.

The new video, which is available for on-demand viewing at https://digitalphone.io/education-and-government, explains that unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from DigitalPhone.io:

  • Requires minimal up-front capital expense costs
  • Delivers substantial year-to-year cost savings
  • Is flexible, customizable, scalable, and easy to change
  • Supports both an in-house and remote workforce
  • Is secured through several integrated strategies
  • Provides advanced carrier-class features
  • Uses multiple technologies to ensure business continuity
  • Is simple and easy to administer and monitor through a web-based portal
  • Is backed 24/7/365 by best-of-class technical and end user support

“Today’s government organizations and education institutions need a telecommunication system that is innovative, feature-rich, scalable, efficient, easy-to-use and secure,” commented DigitalPhone.io’s CEO Nicky Smith. “That’s why they’re choosing a VoIP hosted phone system from DigitalPhone.io — and reaping significant and measurable rewards from day one.”



Added Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast U.S.: “We also know that just like their counterparts in the private sector, some end users in educational organizations and government agencies are less excited than others about adopting new technology. That’s why our training team makes the learning curve gentle, easy and fun. Within minutes, people who were reluctant to use the system enthusiastically embrace it, and wonder how they ever managed without it!”

For additional information on DigitalPhone.io’s hosted VoIP phone services for education and government, visit https://digitalphone.io or email inquiry@DigitalPhone.io.

About DigitalPhone.io
DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more at https://digitalphone.io.

10 Reasons Why Hosted VoIP is a MUST for Multi-Site Businesses

If your business has two or more locations — regardless of whether you’re in the B2B, B2C, B2B2C or B2G space — then the smartest thing you can do to your conventional landline phone system is get rid of it ASAP, and switch to a feature-rich cloud-based hosted VoIP solution.

Here are the 10 key reasons why hosted VoIP is a MUST for multi-site business, and should be at the top of your strategic to-do list if your goal is to dramatically reduce costs, improve communication, enhance customer experience, and ultimately boost the bottom line in both the short and long-term:

  1. Instead of working in separate silos, all employees across the business are connected on a single, centralized platform. They can efficiently collaborate and communicate as if they were working in the same office, even if they’re located in separate cities, states or even countries.
  2. All location-to-location calling is free. There are no long distance costs, and video calling can dramatically lower — or in some cases eliminate — travel expenses.
  3. Businesses can implement a system-wide unified dialing plan, which instructs the call processing agent on how to consistently and correctly route calls.
  4. When adding new lines to another (or new) location, there is no need to physically connect an on-premises PBX phone system to the public switched telephone network (PSTN) using copper wire. Businesses simply plug in their IP phones, connect them to the hosted VoIP phone system (which takes seconds), and they’re up and running.
  5. End users can pick up phone calls from any location. This is extremely valuable for technicians, sales reps, and other “road warriors” who spend more time away from their desk than they do at it!
  6. Managers can easily and quickly configure ring groups and hunt groups across multiple locations, to significantly reduce the likelihood that customers will go to voicemail or be placed on hold. Ring groups are when multiple phones ring at the same time. Hunt groups are when specific phones ring in successive order (e.g. phone #1 rings twice, then phone #2 rings twice, then phone #3 rings twice, and so on).
  7. Regardless of where they are working, end users can either have their own specific number and/or extension, or if it’s beneficial to do so (such as in call center environments), end users can share a number.
  8. Transferring calls from one location to another is rapid and seamless, and incoming callers do not detect any handshake gaps. It’s as if someone literally handed their phone to a colleague who resumes the conversation — even if that colleague is on the other side of the world!
  9. Businesses can setup auto-attendants and call distribution groups to guide customers to the right location, without telling them to call another number.
  10. All end users can take advantage of advanced carrier-class features such as voicemail-to-email, and access the system from their smartphone via a lightweight app (and when they make outgoing calls, the organization’s name/number shows up on caller ID — not their personal name/number).

To learn more about the benefits of a hosted VoIP phone system for your multi-site business, contact the DigitalPhone.io team at (336) 560-4400 today. Your consultation with us is free.

Why Switching to a Virtual PBX System Before Your Office Move is a Smart Idea

Across the country, hundreds of thousands of businesses — from small firms to large enterprises — have upgraded from a costly and limited on-premises PBX phone system (a.k.a. landline system), to an advanced, feature rich and future-proof virtual PBX system (a.k.a. hosted VoIP system).

If your organization is eager to join the ranks of your counterparts — and indeed, your competitors — who are reaping the rewards of a virtual PBX system, then you may be holding off until after a scheduled office move is complete. Here are three reasons why the delay is unnecessary, and even counter-productive:

1. Moving the system doesn’t cost a cent.

Moving an on-premises PBX phone system is time consuming, complex and must be done by telecommunications specialists vs. traditional moving companies— which means that there’s a hefty price tag involved. But moving a virtual PBX phone system doesn’t cost a cent. All that needs to be packed, moved and unpacked are IP phones.

2. The system will remain operational

Moving an on-premises PBX phone system means taking it offline. And if a technical problem or issue arises — and this is often the case — the downtime can stretch into days.

However, a virtual PBX phone system eliminates this risk, simply because the system is not located on the premises the begin with: it’s housed with the VoIP Solutions Provider. As such, it never goes offline, and there is no downtown or disruption to either staff or customers. Calls can easily be made/received via smartphone during the move, or temporarily forwarded to other locations and/or phones (including landlines in home offices).

3. Re-Installing IP Phones takes seconds

Re-installing IP phones in your new location is remarkably fast and simple: all that you need to do is plug them in. They will automatically initialize and start working as reliably as they did before the move. What’s more, all of your system configurations — such as customized greetings, call forwarding rules, voicemail boxes, security settings, ring settings, and more — will remain intact.

To learn more about the benefits of switching to a virtual PBX phone system in the near future — so you can reap the rewards before, during and after your move — contact the DigitalPhone.io team at (336) 560-4400 today. Your consultation with us is free.