Cloud-based Telephone Service

What’s the difference between cloud-based VoIP phones and the old on-premises PBX or key systems? Well, there’s the cost. And the support. It’s time to switch from the Traditional Telephone Company to a Lower Cost Cloud-based Telephone Service for your Business, Schools or Government offices. Affordable, Easy, No Contract Cloud-based Phone System. Call (336) 544-4000.

Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

Augusta County, Virginia

Carolina Digital, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA.

The implementation, which took several weeks to complete and was part of a procurement process that began in 2015, involved several Augusta County departments and hundreds of employees — including many of whom had never used hosted VoIP phone system technology, hardware or features before.

“Even though shifting from a traditional phone system to hosted VoIP was clearly a positive decision for our organization, change in itself can be stressful and scary for some people,” commented Andy Wells, Director of Augusta County Parks & Recreation, whose department was one of several included in the multi-phase implementation. “But that’s where Carolina Digital truly rose to the occasion. Their team spent a great deal of time patiently and thoroughly answering our questions, and just as importantly, they asked us how we wanted to use the system, and how it could flex around our workflows, needs and preferences. They turned what could have been an intimidating experience into one that was energizing and exciting, and that paved the way for the success that we’re enjoying today.”

“Many companies in the hosted VoIP industry are fairly good on the technology side of things, but have little or no grasp of the fact that customer success is typically won or lost during implementation — because that’s when issues and challenges can emerge with the people who matter most: the end users who will rely on the system to do their jobs,” commented Nicky Smith, Carolina Digital’s CEO and Founder. “That’s why over the years, we’ve focused on refining our change management capacity, and ensuring that it’s a core part of the value we bring to every implementation. Our people are trained and our processes are designed to make the experience positive and progressive. We’re technology experts, but we never lose sight of the fact that what we do is all about real people and solving their problems.”

Added Mr. Wells: “Carolina Digital brought us into the 21st century. The same employees who were reluctant to adopt the new system, are now some of the most enthusiastic users. Nicky and his team are a huge reason for that. They went above and beyond the call of duty, and in my opinion set the standard that all companies working with government should strive to meet.”

For additional information regarding Carolina Digital, visit http://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

school_logo_transLike many IT specialists in the education field, Arapahoe Charter School‘s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called VoIP solutions provider Carolina Digital.

To Mark’s amazement, that same afternoon Carolina Digital’s CEO Nicky Smith arrived with a team of experts who rapidly integrated the necessary SIP trunks, which linked the school’s communication server with its Internet telephone service provider (ITSP).

The end result was that instead of being off-the-grid for what could have been weeks — which would have been unacceptable to staff and parents alike — ACS’s telecommunication system was back online and, what’s more, much improved and primed for the school’s next phase of its infrastructure development plan.

“We had already planned on switching our telecommunications from a landline system to a VoIP system, and the work that Carolina Digital did actually ended up moving us significantly forward towards that goal,” commented Mark Prescott. “Nicky and his team achieved in one day what I expected would take two weeks. They were extremely responsive, professional, and truly understood that telecommunications in a school setting isn’t just about the technology and hardware, but it’s also about security, safety and meeting standards. The experience was better than I could have possibly imagined. Carolina Digital literally saved Spring Break for us!”

“We pride ourselves on being responsive and always putting our customers first, without compromise,” commented Nicky Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States. “Mark is an innovator, and on the leading edge of educational technology. He championed VoIP in his school because he knows how it empowers staff, supports parents, and helps drive overall student engagement and success. It was a pleasure to be there for him and his team at ACS when they needed us the most.”

For additional information regarding Carolina Digital, visit http://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Revolution in the VoIP Space, Carolina Digital is Kicking Goliath to the Curb

When a small North Carolina company with a handful of employees was awarded the Johnston County Schools contract for a new 4,500 phone system, shock waves reverberated throughout the industry. How does a small company with a few technicians go up against a Fortune 500 technology company over a complex, demanding government contract and win?

Nicky Smith, Carolina Digital Phone

Nicky Smith, President/CEO

Nicky Smith, Chief Executive Officer of Carolina Digital, has a simple explanation, “Quality, Price and Service.” But a full analysis of these factors uncovers a story that is more interesting than Smith’s shorthand suggests and reveals a revolutionary new dynamic that is at work in the telecommunication industry specifically and has wide reaching repercussions for businesses across a multitude of industries.

The current state of the market for business phone systems is in flux. Mobile phone use dominates the headlines because of its explosive growth. But landline phones or fixed phones are also undergoing sea of changes as Internet Service has made the standard landline phone in many ways obsolete. Voice Over Internet Protocol (VoIP) phones, the replacement for a traditional landline phone, have been adopted more quickly by residential users than by businesses. VoIP phones, in simpler terms, are phones that do not utilize the standard phone company lines but rather use the internet to transmit a digital audio signal. These phones are also referred to as IP phones.

Residential phone use today is split evenly between VoIP and traditional phone landlines, according to the latest Federal Communications Commission (FCC) report, (Industry Analysis Report, 3). Meanwhile, for businesses,VoIP use is only 18 percent and a whopping 82 percent of business lines are still traditional. This might seem surprising but it makes sense considering early VoIP systems depended on an internet connection for service, which was anything but reliable in the early days. Also, prior to the ubiquitous high-speed connections, the bandwidth of most business internet connections wasn’t broad enough to allow multiple phones and computers to be online at the same time.

Legacy Telephone Systems

Legacy Telephone Systems

Another factor for consideration related to business operations is the complexity and functionality needed in the phone system of an organization with a multitude of phones and departments. Initially, VoIP phones were not able to compete with all of the options available in an elaborate company phone system. But that pendulum has widely swung. The available features in a VoIP phone system now eclipses a legacy or standard phone system by a wide margin. Many companies have large capital investments in these systems as well and have been reluctant to make a switch to what has been perceived as an inferior service. However, the current VoIP phone is comparable to a complicated phone system. In fact, according to a study by Software Advice, business decision makers that are looking to switch from their standard landline phone system to a VoIP set-up, and they are doing so largely due to the more extensive phone features offered with VoIP phones. Features such as call queues, auto attendants, follow-me, find me and complex call routing rules, that can all be easily modified.

As the numbers show, VoIP phone adoption is the biggest change going on in the business phone industry. In fact, the rate of growth of VoIP phones is actually five times that of the rate of growth of mobile phones, although the number of mobile phones is much higher. The decline of traditional phone lines is currently 10 percent per year according to the FCC. As VoIP phone systems have become more and more robust, dependable and feature rich, the switchover from traditional phone system in the business community has become inevitable. It’s no longer a matter of whether a company will switch to a VoIP phone system or not, but when.

This presents a tremendous opportunity for the telecommunications industry as thousands and thousands of businesses have held off making a change and have clung onto existing legacy phone systems, thereby creating a pent-up tsunami of need, set to burst across the nation in the form of demand for new VoIP phones. There are numerous mega-telecommunications companies that are vying for this business, such as AT&T, CenturyLink, Verizon, Windstream, Time Warner Cable and Earthlink. Unlike the traditional phone services that have been dominated by large monopolistic companies ever since the invention of the phone, the VoIP phone market contains smaller companies that are competing for market share in the new and growing VoIP industry.

However, it’s not just businesses that are converting to VoIP. In addition to the business community, there is a plethora of organizations that stand to benefit greatly from the new functionality, freedom and cost savings, that VoIP offers; from the small nonprofit to a large municipality, and just about any organization in-between that has a need for dedicated phones — even a county school system, such as Johnston County Schools in North Carolina.

Johnston County Schools

Johnston County Schools

Johnston County sits in the eastern half of central North Carolina, southeast of Wake County, home of the state capital, Raleigh. Johnston County is mostly rural, encompassing numerous small towns and communities with a total county population of approximately 177,000. The county seat is Smithfield, with a population of 12,965.

The Johnston County School system is made up of 44 schools and a handful of administration buildings. Despite lacking the glamour and limelight garnering power of its neighboring county, Johnston County has one thing that no other county has, Dan Hicks, the Johnston County Schools Director of Technology Services. Hicks is a forward thinking administrator who has been pushing to keep his school system equipped with the best technology available.

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Business VoIP

As low as $15/month per device, Carolina Digital delivers IP-based Fortune-500 PBX features with Polycom or Yealink phones as your only hardware investment. Here is just a partial list of the enterprise features you can benefit from with a hosted telephone service:

  • Keep your local telephone numbers
  • Powerful Enterprise Features
  • Auto-Attendant and Custom Prompts
  • Unlimited calling in the US and Canada
  • Time-Based Call Routing
  • Call Park/Pickup and Hold Options
  • Advanced Voicemail to email
  • Dramatically Lower Cost
  • Easy Setup, Just plug and Play
  • No other equipment or software is needed

Companies of any size to achieve a great business phone system with a full suite of PBX features offered. Moreover, communication through hosted VoIP enables mobile workers to stay in touch while working from remote locations. Your business has sales or support staff you can easily setup a call queue and route calls to the staff that is best qualified to quickly answer your customers questions. If you need an after hours attendant that routed to a mobile employee on-call, that’s easy with the click of the mouse.

With our cloud-based service you have the ability to page a group, transfer a call to someone’s voicemail, connect 10 people to a conference bridge, or listen to your messages on your smartphone.

As a business owner, small business or startup you now has access to a full-featured phone system that would previously have cost hundreds of thousands of dollars. Hundreds of advanced features come standard, giving your customers an enterprise-quality experience.

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Yealink SIP-T48G IP Phone

Revolutionary SIP phone with a 7-inch touch-panel function

Yealink-T48

The SIP-T48G is Yealink latest revolutionary IP Phone. Newly developed industrial designs and user experience appears the commerce, touch panel enabling switching between screens and application. Yealink Optima HD technology makes it seem like you are face-to-face with the other party. Supports Gigabit Ethernet, It also allows accelerate the usability of call handling and applications by enabling accessories such as the Bluetooth USB Dongle, wired and wireless headsets. The IP Phone supports vast productivity-enhancing features that make the SIP-T48G a productivity tool for today’s busy executives and professionals.

New HD Audio

Yealink Optima HD Voice refers to the combination of software and hardware design as well as the implementation of wideband technology to maximizes the acoustic performance. Coupled with advanced acoustic clarity technology such as full duplex, echo cancellation, adaptive jitter buffer etc. Creating an amazing face-to-face live experience.

A rich visual experience for applications

SIP-T48G Supports vast productivity-enhancing feature such as XML Browser, call forward, call transfer, 3-way conferencing and a superior UC experience. the 7″ 800 x 480-pixel color touch screen with backlight enables rich visual presentation and easier navigation of the menu.

Yealink T48G IP Phone Key Features

  • Revolutionarily new design
  • Yealink Optima HD voice
  • 7″ 800 x 480-pixel color touch screen with backlight
  • Touchscreen Display with Paper Label free design
  • Up to 6 SIP accounts with 29 programmable buttons
  • Headset, EHS support
  • Auto Provisioning (TFTP / FTP / HTTP / PNP / DHCP)
  • Two Gigabit Ethernet Ports that Support PoE
  • Support Bluetooth headset through USB Dongle

  • Dual-port Gigabit Ethernet with POE Support
  • Expansion Module Compatible
  • Stand with 2 adjustable angles or Wall mountable

About Yealink: Founded in 2001, Yealink, a leading provider of VoIP Phone and IP communication solutions, has been focusing on VoIP products characterized by reliable quality, easy deployment and affordable price for more than 10 years. Today customers across various industries from over 140 countries rely on Yealink as the backbone of global collaboration to extend the value of network communication. For more information, please visit: www.yealink.com.

Sales: Contact Carolina Digital Phone about pricing and availability.