Business Continuity and Disaster Recovery: How We Keep Your Business Up and Running 24/7/365

While email and web chat are increasingly becoming preferred communication channels, many of today’s customers insist on being able to pick up the phone and get in touch with a business – whether it’s to ask questions about a potential product or service, get support for a prior purchase, or for any other reason.

But what happens in the event of a power outage caused by a disaster, or even a shorter – but certainly noticeable – brownout resulting from the country’s aging and over-burdened utility infrastructure? Well, if you have a conventional phone system that uses an on-site IP PBX, then instead of hearing “thank you for your call, how may I help you?”, your customers will hear “sorry, the number you have reached is out of service, please try your call again later.”

Unfortunately, many customers won’t “try their call again later.” Instead, they’ll head to a competitor whose phone lines are working normally – and they’ll never look back. To avoid that unacceptable scenario, here are the key ways that our hosted VoIP solution keeps your business up and running 24 hours a day, 365 days a year:

Geographically-Dispersed Cloud Infrastructure

All communication that takes place via our hosted VoIP phone system – including file sharing, video conferencing, instant messaging, and so on – is supported by a geographically-dispersed cloud infrastructure. As such, during a local power outage your business does not have to worry about disappearing from the radar screen. Everyone on your team will be able to continue sending and receiving calls, and accessing all system features – even as other businesses nearby using conventional phone systems cannot even get a dial tone.

Automatic Failover

Our hosted VoIP phone systems utilizes a broadband internet connection to transfer both audio and video (for web and video conferencing). If your ISP suffers a power outage or your internet connection goes offline for any reason, an automatic failover response takes over and switches to a secondary connection. Then, when the primary connection comes back online, it automatically switches back. Your IT team doesn’t have to make any configuration changes or modify the system in any way.

Carrier-Grade Network Security

Our hosted VoIP phone system is NOT run on the public internet. Rather, it is managed on a private and highly secure data network, which is protected by end-to-end encryption mechanisms including Transport Layer Security/TLS and Secure RTP for transmitting media. In addition, our expert team installs and configures all security patches and updates to thwart zero-day threats.

In addition, our hosted VoIP phone system features robust password protection for managed routers, as well as for web-based dashboard access. In addition, all system access and usage is tracked for compliance, quality assurance, and audit trail purposes.

Granular Security Controls

Your business will be empowered with granular security controls to ensure compliance and prevent unauthorized usage. For example, specific access and permissions can be granted to different users/groups, and restrictions can be imposed (e.g. maximum time per call, geographic calling restrictions, etc.).

24/7 Monitoring

Speaking of our expert team: we continuously monitor and test the system to ensure security and integrity. If there is any actual or potential threat or vulnerability, alarms are automatically triggered, and the issue is thoroughly investigated to resolution. We have also recently strengthened our enhanced and comprehensive telecommunications fraud management program, which covers the following:

  • Monitoring all outbound traffic to detect anomalies at the automatic number identification (ANI) level.
  • Automatically blocking suspicious calling that may be the result of subscription fraud, IP PBX hacking, abuse of service terms and conditions, internal fraud, employee theft, phishing, pharming, and payment fraud.
  • Implementing customized system rules using conditional criteria, which are based on known fraud trends and tactics.
  • Flagging calls to/from numbers linked to confirmed fraud cases noted in industry-wide “hot lists.”
  • Creating and scoring profiles based on key risk indicators, such as volume, dialed destination, etc.
  • Analyzing robocalls by researching and analyzing each telephone number, and accessing carrier and consumer reports.
  • Automatically notifying you if fraudulent activity is suspected or detected.

The Bottom Line

It goes without saying that your business can’t afford to go off the grid for even a few minutes – let alone hours, or in the case of a severe event like a hurricane, tornado, ice storm, flood or fire, for several days. That’s where DigitalPhone.io’s Business Continuity infrastructure enters the picture and closes the gap!

To learn more, contact DigitalPhone.io today for a guided demo of our hosted VoIP phone system (336) 560-4400.

How to Get Your Boss to Switch to a Cloud Telephone System

It’s not quite Mission: Impossible and you’re not expected to scale buildings or wear scanner contact lenses. However, you know from experience that convincing The Powers That Be in your business to invest in a new solution can be a challenge — or a struggle.

To be fair, it’s (probably) not that your boss delights in saying no, or enjoys borrowing a phrase from the universal parents playbook: “we’ll look into it at a later date.” It’s a lot more pragmatic and down to earth than that.

Simply put, smart bosses — which are the kind that make decisions that keep folks (including you) employed — don’t loosen the purse strings because they think something looks interesting or seems like a good idea. Instead, they approve procurements based on data and facts.

Fortunately, that’s exactly what your convincing proposal, pitch or presentation for a much-needed — and probably long overdue — cloud telephone system will include. Here’s the territory that you need to cover:

1. Your business will dramatically lower telecommunications costs.

Some cost saving promises are just that: promises. But they never come to fruition, because the savings are either paltry or negligible.

This isn’t a risk with a cloud telephone system. Depending on your usage needs, your business can expect to save anywhere from 25 percent to over 50 percent. And this isn’t just a one-time saving. It’s ongoing year after year. That’s money that your business can re-invest to drive growth — or hey, better yet, hand out some well-deserved raises and bonuses.

2. You’ll enjoy unprecedented mobility.

We’re all familiar with the convenience of being able to use our personal smartphones to connect with whoever we want, whenever we want, and wherever we are. However, conventional business phone systems are a different story. Other than call forwarding, mobility really doesn’t exist.

However, a cloud telephone system enables true — and unprecedented — mobility. You and the rest of your colleagues can make and receive calls using your smartphone anytime and from anywhere. What’s more, you won’t incur any long distance costs, you can link to your car’s Bluetooth system, and perhaps best of all: your business’s name and number will show up on Caller ID instead of your personal name and number.

3. Scaling in Either Direction is Fast, Easy and Affordable

With a conventional phone system, scaling up or scaling down can be costly and frustrating. With the former, technicians may need to dig and lay cable. With the latter, you can be stuck with costly lines and capacity that you don’t need — but are paying for month after month.

A cloud telephone system eliminates both of these risks. Scaling up is seamless, and you can easily add numbers through a web-based dashboard. There are no cables to lay, and virtually no limit — you can have 5 users, or more than 5000. On the other hand, if you consolidate operations and no longer need numbers, you simply let your affordable licenses expire. It’s as simple as that.

4. Your team will benefit from advanced carrier-grade features.

Last but certainly not least: your boss is always saying that the team needs to be more productive and efficient.

A cloud telephone system makes this happen with a wide range of advanced carrier-grade

features that either aren’t available with a conventional phone system, or are excessively (or prohibitively) expensive. These features include voicemail-to-email, video conferencing, auto attendant, and the list goes on. You and your colleagues will be doing more with less, which makes your boss happy. Everyone wins.

Need help convincing your boss to switch to a cloud telephone system? Contact the DigitalPhone.io team today. (336) 560-4400. We can help you prepare a data-driven proposal — or if you wish, we can even deliver the presentation on-site in front of your thrilled boss!

How a Cloud Telephone System Helps Your Recruit & Retain Millennials

Millennials — the people born from around the early 1980s to the late 1990s — now comprise the largest segment of the U.S. workforce. And by 2019, they’ll be the biggest adult population overall, surpassing Boomers and Generation Xers.

Given this seismic demographic shift, it’s not surprising that businesses across all industries — from small startups to large enterprises — are aggressively trying to recruit and retain the millennials they need to drive today’s success, and lead tomorrow’s growth.

If your organization is vying to onboard talented and high-potential millennials, then you’re well aware that competition is ferocious. But what you may not be aware of, is that your old school conventional premises-based landline phone system might be a human resource liability instead of an asset. Why is this the case?

It’s because study after study — like the 2017 Deloitte Millennial Survey — confirms that the number one thing that millennials want isn’t a hefty signing bonus, a corner office with a big window, or even enhanced perks and benefits. What they want more than anything else is FLEXIBILITY. And that’s precisely what a cloud telephone (VoIP) phone system delivers!

Here are the 4 ways that a cloud telephone system drives flexibility across your workforce, and ultimately helps you recruit and retain millennials who value flexibility above all else:

1 . Total Mobility

With a cloud telephone system, millennials can flexibly continue the work journey at anytime, and from wherever they’re working — such as from a home office, a hot desk environment, their favorite café, and so on.   

2. Voicemail-to-Email

Of all of the cloud telephone system unified calling features that millennials love, voicemail-to-email is usually atop the list. This isn’t surprising, because it aligns perfectly with their fondness for flexibility. They can easily listen to voicemails on their smartphone, and prioritize their tasks and time accordingly.  

3. Video Conferencing

Obliging millennials to come into head office for meetings can be a non-starter — because there just aren’t enough hours in the day, and the only thing that millennials hate worse than slow internet is tedious commuting. A cloud telephone system features built-in video conferencing, which means that face-to-face doesn’t always mean in-person.

4. Availability Updates

Millennials who work on a flexible schedule quickly grow weary — and exhausted — of emailing their colleagues telling them when they’re in the office and when they’re not. With a cloud telephone system, they can easily toggle their availability so that their colleagues know when they should or shouldn’t send instant messages or route calls.

The Bottom Line

Millennials get a bad wrap, and get slapped with some unfair stereotypes (which ironically only seems fair, since it’s the same rite-of-passage that Boomers and, Gen Xers have gone through, and Gen Zers will soon experience!).

Contrary to popular belief, millennials in the main aren’t lazy or self-entitled. They’re simply trying to carve out a career path on a relentlessly-fast paced work landscape where stability is the exception vs. the norm. Flexibility for them isn’t just a preference. It’s part of what they need to thrive, and in the bigger picture, to survive. That makes a cloud telephone system an essential investment: one that will pay dividends and delivery ROI for decades to come!

To learn more about the advantages and benefits of a cloud telephone system in your environment, contact the DigitalPhone.io team today.

Hosted VoIP Phone System Frequently Asked Questions (FAQ)

If your organization is thinking of switching to a hosted VoIP phone system, then you certainly have a list of questions that our team will be delighted to answer.

However, to give you the information you need even faster, we’ve put together a list of Frequently Asked Questions that we’ve received over the years. Ideally, the following will answer some of your questions, and our team will do the rest!

Question: What is the number one reason that organizations switch to a hosted VoIP phone system?

Answer: Every organization is unique, and has specific need priorities, objectives, risks and opportunities. With this in mind, generally speaking the number one reason that organizations switch to a hosted VoIP phone system is — not surprisingly — to measurably reduce telecommunication costs by anywhere from 25% to over 50% per year.

Another major reason why organizations make the switch is to take advantage of advanced carrier-class unified calling features, like voicemail-to-email, auto attendant, video calling, mobile calling, and the list goes on.

Question: Why doesn’t every organization switch to a hosted VoIP phone system?

Answer: Many organizations are locked into long-term contracts with a conventional landline telephone system provider, and breaking the agreement would be excessively or prohibitively costly (which is just the way that landline telephone system providers want it!).

In addition, some organizations aren’t fully aware of the advantages and benefits of a hosted VoIP phone system, while others (as will be discussed in a moment) believe that the implementation process is complex and disruptive.

Question: What is the hosted VoIP phone system implementation experience like?

Answer: The process is efficient and non-disruptive. Generally, our technical team conducts on-site visits to assess the existing telecommunications infrastructure, and then they create a customized implementation schedule in collaboration with our customer. Implementation usually takes less than a day, and our team follows-up with orientation and training as per the plan. Overall, the process is much faster, easier and simpler than our customers were led to believe before they found us.

Question: Will switching to a hosted VoIP phone system place a support burden on our IT team?

Answer: Not at all — and this is one of the best things about our hosted VoIP phone system! Our expert team handles all support and maintenance, which includes automatically installing upgrades when new innovations and features become available.  

Question: How reliable is a hosted VoIP phone system?

Answer: We guarantee an uptime standard of 99.99%. Plus, because our system uses multiple levels of redundancy, our customers continue to send and receive calls even in the event of a local power outage. This would not be the case if they were using a conventional premises-based PBX, which would go offline (along with everything else in the office until power was restored).

Learn More

If you’re thinking of switching to a hosted VoIP phone system, then we’d be delighted to speak with you and answer all of your questions.

Simply call us at (336) 560-4400 today, or click the Contact Button  on your right. Your consultation with us is free!

After The Hype of Years, VoIP Business Is In Demand and There Are Good Reasons to It

Although it initially surfaced in the middle of 90s, Voice over Internet Protocol (VoIP) witnessed its phase of major adoption during 2015. Last year it has been anticipated that VoIP market across the globe will experience an exponential growth in next 5 years. Certainly, the worldwide financial slump had a lot to do with the slow adoption rate but many people might be thinking about the reasons for the resurgence of VoIP now. Among many other a reason, a major one is the presence of high-speed low-cost broadband internet. The presence of fiber optic, high speed broadband now available globally is the reason behind the more affordable rates of VoIP.

In the present era, small and medium sized businesses have left with a very few areas to look for when it comes to make any kind of operational cost savings because most of the businesses have already become leaner and more modernized and left with very limited opportunities for cost-cutting. When it comes to costs of calling over VoIP networks, they are substantially lower than conventional calls. This is mainly due to decrease in the costs of data carriers and also because hosted VoIP service providers are now mostly offering a combined package including a heavy volume of calls. Calls for an IP to another can be usually done without any extra charge and because the widespread of adoption of VoIP has declined the requirement of outdated telephone infrastructure, it has also eliminated the need of long-term lease for hardware or extra maintenance costs.  

Another major reason is the trend of working remotely. Many time small sized businesses have a lot to achieve from the flexibility of working on the go in a similar manner as they would if they are at their office. VoIP empowers them to use their landline number and divert calls to a mobile phone. This provides them the ability to maintain the professional image they require in order to compete with large businesses. Along with flexibility, there is functionality also that opens up a whole new world of opportunities when it comes to cost savings. Video conference calls over Skype and call recording are a few features to name, which can be offered as bundled services with VoIP. This empowers business to hold important weekly meetings through video calls, which will not only provide savings for travel costs but also time that is otherwise consumed in traveling. This means adding back a lot of resources to the business.

Furthermore, a feature gaining increasing popularity with small and medium sized enterprises is the reporting ability of a VoIP system. It offers valuable information, which a business can never have if using an outdated telephone system. It enables the business to come up with perfect planning and budgeting. DigitalPhone.io is related to VoIP for more than a decade and has always been striving to offer its client with the most feature-rich VoIP solutions at the most competitive rates.

5 Reasons Why a Conventional Premises-Based Phone System is So Expensive

When we analyze a customer’s telecommunication needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!”

Of course, there are several reasons why a hosted VoIP phone system dramatically reduces telecommunications costs — and we’ve highlighted some of the key factors in this article.

However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why:

1. Maintenance Fees

Maintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year. What’s more, most businesses have no choice but to pay the exorbitant fee, because they lack the in-house expertise to maintain the system on their own. It goes without saying that this profitable detail is not lost on phone companies that view maintenance agreements as cash cows.

2. Service Charges

Few things in this world are as frustrating as getting “dinged” by vague, unexpected and usually unjustifiable service charges. Well, phone companies take this to the next level by billing for anything and everything they can that falls outside the Service Level Agreement (which as noted above, businesses are already paying for).

And that’s not even the worst of it: fixing telecommunications-related problems isn’t cheap. A single on-site visit from a technician will cost a few hundred dollars, and all replacement parts (such as a new handset) will make the bill even bigger — and more infuriating!  

3. Weird Monthly Fees

Phone companies are famous — or make that infamous — for charging weird monthly fees that show up on the bill. Sometimes it’s a few dollars, other times it can be $50 or more. Over a year, it can easily add up to several hundred or more than a thousand dollars. But for what!? Nobody really knows. The basis for these charges are rooted in an incomprehensibly complex agreement that even give lawyers a headache to read.

4. Scaling

Everyone who launches a business hopes that they’ll grow big. However, phone companies have a different dream: one in which they bill expanding businesses through the nose when they want to add new numbers.

5. Adding Calling Features

Last but certainly not least, businesses that want — or need —carrier-class calling features like voicemail-to-email and auto attendant will see their phone bill rise, rise and rise some more. Evidently, phone companies haven’t received the memo that voicemail, Caller ID and call forwarding are no longer “super-ultra-mega-advanced features”. They’re basic staples that all businesses expect, and so do residential customers for that matter. This isn’t 1990.

The DigitalPhone.io Advantage

At DigitalPhone.io, we don’t charge for maintenance, and we never tack on weird and inexplicable service charges or monthly fees. This not only helps our customers save money, but they get cost certainty as well, which makes budgeting easier and more predictable.

Plus, our hosted VoIP phone system comes with a full range of carrier-class calling features, and scaling up to add new employees is fast, easy and remarkably affordable.

To learn more, call us at (336) 560-4400 today, or click the Contact Button  on your right. Your consultation with us is free!