How a Cloud Telephone System Solves 3 Key Mobile Worker Challenges

We are well on the way to a work landscape where remote and mobile workers won’t be the exception, but instead will be the norm. Here are some of the eye-opening statistics:

  • 55% of workers now telecommute full-time. (Source: AND CO)
  • 90% of mobile workers plan on working remotely for the rest of their careers. (Source: Buffer)
  • By the year 2020, 72% of the workforce will be partially or fully mobile. (Source: IDC)
  • 48% of workers don’t think traditional offices will exist by 2021. (Source:
  • Employers save an average of $2,000 in real estate costs for each mobile worker. (Source: Stanford University)
  • Mobile workers are on average more productive than in-office workers. (Source: Polycom Inc. & Future Workplace)
  • Companies that offer mobile working experience a 25% lower turnover rate vs. companies that do not offer mobile working. (Source: Owl Labs)

Bumps on the (Virtual) Road

However, some organizations — from small start-ups to large enterprises — have experienced some bumps on the (virtual) road on their journey to mobile worker happiness and ROI. Specifically, to some extent their mobile workers have run into one, both, or all of the following key challenges:

  1. Inefficient communication: according to a study by Zogby Analytics, 38% of mobile workers reported lack of timely information from management as being the biggest obstacle of working remotely.
  1. Feeling out of the loop: according to a study by Harvard Business Review, 52% of mobile workers said they felt disengaged and disconnected from their in-office colleagues.
  1. Lack of recognition and appreciation: despite the fact that they typically produce more and work longer hours, research by found that mobile workers feel that they are not always recognized and appreciated by their in-office colleagues and superiors.

If left unchecked, these challenges erode the gains and benefits of mobile working — and can even convince some businesses to eliminate mobile working entirely, which really can’t be done. The horse is out of the barn on mobile working. The advantages are simply too great; especially for businesses that need to cut overhead costs to stay competitive, or maybe even to survive.

A Cloud Telephone System to the Rescue

The good news — both for organizations that want to “do more with less,” and for the legions of mobile workers who would rather get a root canal than head back to the office — is that a cloud telephone system is designed to address each of these challenges. Here is how:

Challenge: Inefficient communication.

Solution: A cloud telephone system uses Unified Communications (UC) tools to keep mobile workers informed and updated, right alongside their in-office colleagues. For example, mobile workers can communicate through SMS and chat, call colleagues with a single click, launch video conferences, access groups calendars, and more.

Challenge: Feeling out of the loop.

Solution: A cloud telephone system brings mobile workers onto the same telecommunications platform as their in-office colleagues. For example, instead of wondering or guessing if a colleague is available, they simply log into the system and check status in real-time (e.g. available, busy, on the phone, etc.).

Challenge: Lack of recognition and appreciation.

Solution: A cloud telephone system allows for the seamless integration of existing mobile devices, which ensures efficient and effective management of mobile workers at a fraction of the cost of legacy hardware. Supervisors and managers can also generate a variety of reports to monitor performance (e.g. number of calls, duration of calls, etc.) and ensure that all outstanding workers — whether they are mobile or in-office — are recognized and appreciated.

The Bottom Line

If your business has mobile workers on the roster — or you are ready to join the mobile worker revolution — then your next step is clear: make the switch to a cloud telephone system. You’ll get far more for much less, and your mobile workers will thrive instead of struggle. Everyone wins!

To learn more contact us today at (336) 544-4000 for your free live demo, delivered over-the-web or in-person.

5 Signs that Your “Old School” On-Premise Phone System is Holding Your Business Back

On today’s relentlessly fast-paced and hyper-competitive business landscape, there are only two directions: forward towards growth, or backwards towards…well, we all know how that horror story unfolds. To say the least, it ain’t pretty.

It goes without saying that every business — whether it sells jet engines or coffee cup lids — needs to head towards success, and away from failure. This is so blatantly obvious, that they don’t even teach it in business school. At least we hope they don’t need to teach this.

Yet despite this truth, many businesses are held back from achieving their full success and profit potential — not by marketplace dynamics or aggressive competition, but by their very own “old school” on-premise phone system. Here are the 5 key reasons why:

1. They’re getting much less for far more.

There’s a really good reason why advertisers don’t try and sell things with pitches like “why pay less and get value, when you can pay more and get hosed?” Yet that’s exactly what is happening to many businesses that are forced to spend thousands of dollars a year for an on-premise phone system that essentially stopped being “technologically advanced” around the time of the first moon landing. And of course, the fees they pay are always going up year after year. They never, ever go down.

2. They’re not accessing advanced features.

A long, long time ago — we’re talking before smartphones roamed the earth and “the web” was something spiders weaved vs. people surfed — the only companies that could afford advanced phone features were large enterprises.

However, technology has changed this, and now ALL businesses can access advanced calling features they need like voicemail-to-email, music-on-hole, auto attendant, and more. There’s only one problem with this, and it’s a big one: on-premise phone companies don’t want to send this beloved cash cow into retirement, and so they continue charging ridiculous — and totally unjustifiable — fees for advanced features. In many cases, small and mid-sized businesses cannot even access certain calling features unless they spend a massive amount of money on a brand new system. Phone companies love this. It makes their cash cow moOOOooOOoOooOo with joy.

3. Their customers are getting frustrated — and heading elsewhere.

As noted by, today’s customers don’t just want, but they DEMAND more personalization, more responsiveness, more options, and more convenience. If they don’t get these requirements, they disengage and head to a competitor.

On-premise phone systems are part of the problem vs. the solution. Instead of enabling employees to be provide an optimal customer experience anytime and anywhere, they force employees to stay at their desks — or worse, constantly send customers to voicemail or put them on hold for excessive amounts of time (which is really a bad idea, since studies have shown that about 1/3rd of people won’t wait on hold at all, and about 60% will hang up after a few minutes).

Add it up, and it’s a recipe for customer disengagement and churn — which is the fastest ways send a business backwards vs. forwards.

4. They’re forced to hire costly IT staff or get drilled with pricey maintenance fees.

When it comes to technical support, businesses with on-premise phone systems have traditionally faced a “lesser of two evils” scenario. Either they hire IT costly staff who have the specialized skills to manage the system, or they sign-up for a very pricey maintenance agreement. This is the “golden goose” for phone companies (who lives on the same farm as the cash cow…it’s all very rustic).

5. Scalability is virtually non-existent.

All businesses — from startups to unicorns — face ongoing scaling challenges. Some are scaling up and onboarding more people. Others are consolidating, outsourcing and downsizing. Either way, the key to success is agility and going with the flow.

However, on-premises phone systems are categorically not built for scalability. As a result, many businesses are saddled with capacity (lines) that they don’t need — or they are forced to pay through the nose to increase capacity in order to accommodate new hires.

The Solution: Hosted VoIP

The solution to ALL of these problems is simple: switch to a hosted VoIP system from! That’s because our system:

  • Delivers significant — and in many cases dramatic — ongoing cost savings. Our customers consistently get more for less vs. less for more.
  • Includes a full range of carrier-class advanced calling features, such as auto attendant, voicemail-to-email, music-on-hold, video conferencing, business SMS, and more.
  • Enhances customer experience through features like live call forwarding, hunt groups/ring groups, and more.
  • Is supported, monitored and managed 24/7 by our team of experts. There are NO additional maintenance costs, which is great news for CEOs and other executives, and even better for IT staff who don’t have to deal with end user help tickets!
  • Easily and affordably scales up or down. Customers can add extensions in a matter of minutes. Or if they are consolidating, they simply let licenses expire.

The Bottom Line

In business as in life, it’s important to know who your allies are — and it’s arguably even more important to know who your adversaries are. For many businesses, one of the biggest threats to their success and growth isn’t outside their walls: it’s rooted in their on-premise phone system. That’s the bad news.

The good news is that permanently ending this threat is straightforward and simple: contact today for a free consultation. Call (336) 544-4000 Discover how we will transform your telecommunications system from an adversary that holds your business back, to an ally that drives your business forward!

Fake News: What Conventional Phone Companies & Carriers Don’t Want You to Know About Hosted VoIP

Regardless of what side of the political spectrum you fall — or maybe you think the best political party is no party at all — we can all agree that if there’s one thing we should learn from what’s happening in Washington, D.C., it’s that you can’t trust everything you hear or read.

Of course, “fake news” isn’t a new idea. It’s been around for decades (or make that centuries). And it’s certainly not limited to politicians, commentators, and talking heads. Some businesses have made plenty of money generating fake news. Take for example the myths, half-truths and outright lies that some conventional phone companies and carriers spew about hosted VoIP.

Fortunately, there is a wonderful antidote to fake news — it’s called FACTS. And that’s what we’re going to spotlight here as we highlight 5 things that conventional phone companies and carriers don’t want you to know about hosted VoIP:

Fake News: “When you add up all of the costs, you won’t save money.”

FACT: Hosted VoIP phone systems typically save organizations anywhere from 20-50 percent on an annual basis — and in some cases, the savings are even bigger. This is not playing with numbers or moving costs from one category to another. This is black-and-white, bottom-line savings that you can (and should) calculate yourself.

Fake News: “You need to create a separate network to run the system.”

FACT: We don’t even know where to begin with this one, because it’s SO patently untrue that it’s shocking. Here’s the truth that you can independently verify: unlike a conventional phone system that needs a separate voice network — complete with servers, cabling, and so on — a hosted VoIP phone system is fundamentally designed to work with the existing data network that organizations already use to access the internet and send/receive emails. There is no requirement whatsoever to create a separate network, which is why so many organizations have already switched to hosted VoIP, and are saving tens or hundreds of thousands of dollars a year.

Fake News: “You have to be a VoIP expert to manage and maintain the system.”

FACT: A hosted VoIP phone system is housed, managed, and maintained by off-site experts who provide everything from end user technical support, to regular updates and system upgrades. As we’ve written about, organizations that switch to hosted VoIP don’t face any support burden, which makes their IT staff very happy.

Fake News: “You don’t need a hosted VoIP phone system if you simply use your cell phones.”

Someone should really tell conventional phone companies and carriers that it’s not the 19th century anymore (wait until they find out there’s no Pony Express!)

FACT: Seriously — what century is this?! Today’s organizations need to unify all of their devices — including desktop computers, laptops, tablets, phones, car Bluetooth systems and cell phones — on the same telecommunication platform, and that’s exactly what a hosted VoIP phone system does. For example, an end user can answer a call on their desktop (i.e. softphone), forward it their cell phone as they exit the building, and forward it again to their car Bluetooth.

Fake News: “VoIP is unreliable.”

FACT: This is the neutron bomb that conventional phone companies and carriers launch when their other fake news efforts (see above) fall flat, because it’s the one that tends to resonate with a lot of customers whose experience with VoIP is primarily flaky Skype calling with relatives.

Here’s the truth: long before a hosted VoIP phone system goes live, the Solution Provider conducts multiple quality assurance tests to confirm that the network is ready, willing and able to handle the load (e.g. video conferencing, simultaneous calls, etc.). The system is also constantly monitored to meet performance standards and achieve a guaranteed uptime of 99.99%. Plus, unlike a conventional on-premises system, a hosted VoIP system remains online and operational even in the event of a local power outage.

In this respect, hosted VoIP phone systems are MORE reliable than conventional phone systems. But as the old saying goes, sometimes the best defense is a good offense — and phone companies afraid of losing customers are understandably on the attack.

The Bottom Line

Is a hosted VoIP phone system right for you? If you want to save money, improve efficiency, increase customer service, boost employee engagement, and make your organization more flexible and agile, then the answer is YES.

But don’t take our or anyone else’s word for it. Schedule a live, guided demo and get the FACTS directly from our team. You can then make an informed decision that is right for your organization now and into the future. And isn’t that the way its supposed to be?
Call us now at (336) 560-4400, or click the Contact Button on your right. Your consultation with us is free! Welcomes Experienced Financial Management Executive Steve Worrell, CPA as New CFO

As part of its continued growth and expanding nationwide footprint,, a pioneering hosted telecommunications firm that launched in 2000, announced today that it has welcomed experienced financial management executive Steve Worrell, CPA as its new CFO.

Mr. Worrell has over 30 years of experience working with several high-profile organizations, including multiple Fortune 500 enterprises. Throughout his career, he has provided advice and insight and on a wide range of accounting, technology, information management and workforce capital management matters, ranging from strategic planning to full system implementations. In addition, Mr. Worrell has served as faculty member in the Department of Accounting at the University of North Carolina’s Bryan School of Business, and is an active volunteer with several community-based organizations, including the Boy Scouts of America, which awarded him the Scoutmaster Award of Merit.

Steve Worrell, CPA, CFO

Steve Worrell, CPA, CFO

As CFO, Mr. Worrell will spearhead’s positioning for a qualified strategic private equity investor to support the company’s nationwide expansion. Other key roles and responsibilities include: optimizing current financial management and information systems; establishing operational metrics and KPIs; developing multi-phase operational; and working closely with members of the executive sales and marketing team to assess current and future growth strategies.

“I have had the pleasure of knowing’s CEO Nicky Smith since 1994, and have admired his vision and capacity to re-invent his companies in response to market needs, business trends, and technological developments,” commented Mr. Worrell. “Since joining the team, my positive impressions have only deepened. This hand-picked group not only has the technical and industry expertise to support the company’s mission, but just as importantly, they have developed remarkably strong relationships and bond with their customers. While a lot of companies just talk about putting customers first, over-delivers. Knowing Nicky I expected nothing less, but the degree of customer engagement and loyalty is astonishing, and something that is rarely seen in the telecommunications and technology space.”

“We are going through a very positive and exciting time in our company’s nearly 20-year history, and while we have enjoyed substantial success in the past, the growth potential that lies ahead is enormous and uncharted,” commented CEO Nicky Smith. “We need to have the very best people here to help us manage our growth, and we couldn’t have hoped for anyone better than Steve. He’s not only an acclaimed expert, but his understanding of brand-building and customer service delivery is world-class. We are very proud and fortunate to have Steve as a key member of our leadership team, and have every confidence that he will play a pivotal role in our continued success.”

For additional information regarding, visit or email inquiry@

About (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing landlines, cell phones or VoIP phones. Welcomes Gary Tomlin as New VP of Sales

Leading Hosted Telecommunications Firm Welcomes Experienced Technology Solutions Leader Gary Tomlin as New VP of Sales, a leading hosted telecommunications firm that serves businesses and educational organizations nationwide, announced today that it has welcomed experienced technology solutions leader Gary Tomlin as its Vice President of Sales.

Gary Tomlin

Gary Tomlin, Vice President Sales

Mr. Tomlin has over 30 years of experience as a technical specialist, advisor and team leader for an array of projects and implementations, including infrastructure, provider services and cloud-based applications. He has also taught college level courses in Professional Development and Professional Customer Relations, and is a longtime volunteer coach who has dedicated thousands of hours with several youth sports league organizations.

Among other key strategic initiatives, Mr. Tomlin will spearhead’s efforts to identify opportunities and areas where the company’s suite of advanced products dovetail with other innovative offering in the marketplace; particularly with respect to non-voice offerings. He will also design and lead sales and technical training programs, and focus on cultivating strong relationships with vendors and stakeholders to collaborate on customized solutions for customers.

“I’ve had the great good fortune of getting on board with innovative companies throughout my career,” commented Mr. Tomlin. “These were leading edge companies, not bleeding edge companies. Their products improved the way business people operated and had a significant impact on their bottom-line. is another one of these visionary companies, and that is why I wanted to be part of this team and help move us forward.”

“We have customers who started with tip and ring products, and others that are technology natives who’ve only worked with advanced IP products,” commented’s CEO Nicky Smith. “Gary is an extremely smart and talented sales leader who understands the full range of challenges that our customers face, the value they place on existing capabilities, and their desire for the technology-led solution they’ve imagined to come to life. We are delighted to have him on board, and are excited about what he brings to our team and especially our customers.”

For additional information regarding, visit or email

About (formerly Carolina Digital Phone) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing landlines, cell phones or VoIP phones.

Pioneering Hosted Telecommunications Firm Carolina Digital Rebrands as to Better Represent Nationwide Reach & Reflect Company Growth

Greensboro, North Carolina /PRWEB/ January 23, 2017 Press Release

As it approaches its 20-year anniversary, Carolina Digital Phone, a pioneer of innovative hosted phone solutions for businesses and educational organizations, announced that it has rebranded as

The new name represents the company’s nationwide reach and service coverage area, and further captures and conveys key messages that are essential to the company’s brand promise, including: being future-minded, constantly innovating, delivering client results, and focusing on leading-edge services and solutions.

“The digital phone piece of our name captures how we help our clients grow their unified messaging capacity,” commented’s CEO Nicky Smith who founded the company in 2000, and notes that choosing a new name was a long process that involved plenty of brainstorming sessions. “We are experts in telephone services, and merging this service into a digital cloud-based platform is a major part of how we constantly innovate for our clients. And the io piece of our name represents our commitment to actively seeking our clients’ input, while we focus relentlessly on improving our output; that is, the measurable results that we deliver and enable.”

Continued Smith: “We are thrilled that our brand is now fully aligned with our mission and values. We look forward to sharing more as we continue to provide the best solutions and care for our clients. We would also like to thank all of our clients for being a part of this evolution, and we are excited about what the future holds!”

For additional information regarding, visit or email

About (formerly Carolina Digital Phone) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing landlines, cell phones or VoIP phones.


Nicky Smith, President
(336) 560-4405