How a Cloud Telephone System Helps Your Recruit & Retain Millennials

Millennials — the people born from around the early 1980s to the late 1990s — now comprise the largest segment of the U.S. workforce. And by 2019, they’ll be the biggest adult population overall, surpassing Boomers and Generation Xers.

Given this seismic demographic shift, it’s not surprising that businesses across all industries — from small startups to large enterprises — are aggressively trying to recruit and retain the millennials they need to drive today’s success, and lead tomorrow’s growth.

If your organization is vying to onboard talented and high-potential millennials, then you’re well aware that competition is ferocious. But what you may not be aware of, is that your old school conventional premises-based landline phone system might be a human resource liability instead of an asset. Why is this the case?

It’s because study after study — like the 2017 Deloitte Millennial Survey — confirms that the number one thing that millennials want isn’t a hefty signing bonus, a corner office with a big window, or even enhanced perks and benefits. What they want more than anything else is FLEXIBILITY. And that’s precisely what a cloud telephone (VoIP) phone system delivers!

Here are the 4 ways that a cloud telephone system drives flexibility across your workforce, and ultimately helps you recruit and retain millennials who value flexibility above all else:

1 . Total Mobility

With a cloud telephone system, millennials can flexibly continue the work journey at anytime, and from wherever they’re working — such as from a home office, a hot desk environment, their favorite café, and so on.   

2. Voicemail-to-Email

Of all of the cloud telephone system unified calling features that millennials love, voicemail-to-email is usually atop the list. This isn’t surprising, because it aligns perfectly with their fondness for flexibility. They can easily listen to voicemails on their smartphone, and prioritize their tasks and time accordingly.  

3. Video Conferencing

Obliging millennials to come into head office for meetings can be a non-starter — because there just aren’t enough hours in the day, and the only thing that millennials hate worse than slow internet is tedious commuting. A cloud telephone system features built-in video conferencing, which means that face-to-face doesn’t always mean in-person.

4. Availability Updates

Millennials who work on a flexible schedule quickly grow weary — and exhausted — of emailing their colleagues telling them when they’re in the office and when they’re not. With a cloud telephone system, they can easily toggle their availability so that their colleagues know when they should or shouldn’t send instant messages or route calls.

The Bottom Line

Millennials get a bad wrap, and get slapped with some unfair stereotypes (which ironically only seems fair, since it’s the same rite-of-passage that Boomers and, Gen Xers have gone through, and Gen Zers will soon experience!).

Contrary to popular belief, millennials in the main aren’t lazy or self-entitled. They’re simply trying to carve out a career path on a relentlessly-fast paced work landscape where stability is the exception vs. the norm. Flexibility for them isn’t just a preference. It’s part of what they need to thrive, and in the bigger picture, to survive. That makes a cloud telephone system an essential investment: one that will pay dividends and delivery ROI for decades to come!

To learn more about the advantages and benefits of a cloud telephone system in your environment, contact the DigitalPhone.io team today.

5 Ways that a Hosted VoIP Phone System Boosts Mobile Productivity

DigitalPhone.io is a cloud-based business phone system that saves you money while increasing productivity and mobility.

In the past across most industries and sectors, remote workers were the exception (and we’d all hear them brag at parties about their glorious office-less job). However, these days remote working isn’t just trending, but it’s the norm!

3 Out of 4 Workers Will Be Mobile by 2020

According to research from IDC, the number of mobile workers in the U.S. will grow to a staggering 105.4 million by 2020, at which time approximately 3 out of every 4 employees will work at least part — if not all — of the time away from the office.

Given the surge in remote working, it’s easy to understand why businesses of all sizes — from small startups to large enterprises — are investing in systems and solutions that boost mobile productivity. And one of the ways that they’re achieving this mission critical objective is by switching to an advanced hosted VoIP phone system.

Below, we highlight the 5 ways that a hosted VoIP phone system significantly and sustainably boosts mobile productivity, which is as good for remote workers and GREAT for an organization’s competitive advantage, customer experience commitment, and overall bottom-line:

1.  Anytime, Anywhere Connectivity

Simply by installing a lightweight app on their smartphone (iPhone or Android), remote workers can access the hosted VoIP system to make or receive calls from anywhere, and at any time (see note below). What’s more, they can instantly connect with through instant messages, and check the status of their colleagues before making or transferring a call.

Note: we mentioned that remote workers can make and receive calls at anytime. However, if desired, system administrators can create customized rules that govern when this is possible, such as during regular business hours. It’s also possible to set geographic restrictions to prevent calls if they are made or received beyond a certain distance from the office.

2. One Number vs. Multiple Numbers

Remote workers typically have multiple phones — which means they have several phone numbers. For example, they often have an office number, a corporately-owned smartphone number, a personal smartphone number, and a home landline number (and possibly a separate home office number as well). Trying to reach remote workers can be like a time consuming process of trial and error!

However, a hosted VoIP phone system eliminates this hassle and confusion. Remote workers can route all calls to their smartphone (or any other number if desired), which means that colleagues and customers only have to remember and dial one number vs. multiple numbers.

3. Consistent Caller ID Profile

Despite the productivity advantages, many businesses don’t want their remote workers making outgoing calls from their smartphone because their personal name/number will show up on the other parties’ Caller ID. In some cases, this can simply look amateur and unprofessional, while in other cases the concern may be about worker safety and security.

Fortunately, neither of these are risks or issues with a hosted VoIP phone system. All outgoing calls only display the business’s name and phone number on Caller ID.

4. Seamlessly Transfer Live Calls

With a hosted VoIP phone system, remote workers can seamlessly transfer live calls from their smartphone to any other IP phone that is connected to the system — including those that are installed in other locations — and continue to call without interruption.

For example, they can answer a call using the IP phone on their desk, transfer it to their smartphone as they walk out of the office to their car, and then transfer it again to their car via Bluetooth.

5. Full Call Control

With a hosted VoIP phone system, mobile workers can manage their contacts, voicemails, call history, answering rules, greetings, presence, and all other configurations from a single location. They can also pick-up voicemail-to-email and voicemail-to-text messages throughout the day (or night if required!).

The Bottom Line

These days, the question isn’t whether businesses need a mobile telecommunications strategy and solution, but how quickly and affordably they can put one in place. At DigitalPhone.io, we make it happen for as little as $20 per user, with unlimited advanced calling features and full mobile integration to empower today and tomorrow’s remote workforce.

To learn more about the benefits of a hosted VoIP phone system for your multi-site organization, contact the DigitalPhone.io team at (336) 560-4400 today, or click the Contact Button on your right. Your consultation with us is free.

DigitalPhone.io’s New Video Highlights Benefits of Hosted VoIP for Education and Government

DigitalPhone.io, a leading hosted telecommunications firm that serves customers across the U.S., has launched a new video that highlights the key benefits of their hosted VoIP phone system for educational organizations and government agencies.

The new video, which is available for on-demand viewing at https://digitalphone.io/education-and-government, explains that unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from DigitalPhone.io:

  • Requires minimal up-front capital expense costs
  • Delivers substantial year-to-year cost savings
  • Is flexible, customizable, scalable, and easy to change
  • Supports both an in-house and remote workforce
  • Is secured through several integrated strategies
  • Provides advanced carrier-class features
  • Uses multiple technologies to ensure business continuity
  • Is simple and easy to administer and monitor through a web-based portal
  • Is backed 24/7/365 by best-of-class technical and end user support

“Today’s government organizations and education institutions need a telecommunication system that is innovative, feature-rich, scalable, efficient, easy-to-use and secure,” commented DigitalPhone.io’s CEO Nicky Smith. “That’s why they’re choosing a VoIP hosted phone system from DigitalPhone.io — and reaping significant and measurable rewards from day one.”



Added Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast U.S.: “We also know that just like their counterparts in the private sector, some end users in educational organizations and government agencies are less excited than others about adopting new technology. That’s why our training team makes the learning curve gentle, easy and fun. Within minutes, people who were reluctant to use the system enthusiastically embrace it, and wonder how they ever managed without it!”

For additional information on DigitalPhone.io’s hosted VoIP phone services for education and government, visit https://digitalphone.io or email inquiry@DigitalPhone.io.

About DigitalPhone.io
DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more at https://digitalphone.io.

Why Switching to a Virtual PBX System Before Your Office Move is a Smart Idea

Across the country, hundreds of thousands of businesses — from small firms to large enterprises — have upgraded from a costly and limited on-premises PBX phone system (a.k.a. landline system), to an advanced, feature rich and future-proof virtual PBX system (a.k.a. hosted VoIP system).

If your organization is eager to join the ranks of your counterparts — and indeed, your competitors — who are reaping the rewards of a virtual PBX system, then you may be holding off until after a scheduled office move is complete. Here are three reasons why the delay is unnecessary, and even counter-productive:

1. Moving the system doesn’t cost a cent.

Moving an on-premises PBX phone system is time consuming, complex and must be done by telecommunications specialists vs. traditional moving companies— which means that there’s a hefty price tag involved. But moving a virtual PBX phone system doesn’t cost a cent. All that needs to be packed, moved and unpacked are IP phones.

2. The system will remain operational

Moving an on-premises PBX phone system means taking it offline. And if a technical problem or issue arises — and this is often the case — the downtime can stretch into days.

However, a virtual PBX phone system eliminates this risk, simply because the system is not located on the premises the begin with: it’s housed with the VoIP Solutions Provider. As such, it never goes offline, and there is no downtown or disruption to either staff or customers. Calls can easily be made/received via smartphone during the move, or temporarily forwarded to other locations and/or phones (including landlines in home offices).

3. Re-Installing IP Phones takes seconds

Re-installing IP phones in your new location is remarkably fast and simple: all that you need to do is plug them in. They will automatically initialize and start working as reliably as they did before the move. What’s more, all of your system configurations — such as customized greetings, call forwarding rules, voicemail boxes, security settings, ring settings, and more — will remain intact.

To learn more about the benefits of switching to a virtual PBX phone system in the near future — so you can reap the rewards before, during and after your move — contact the DigitalPhone.io team at (336) 560-4400 today. Your consultation with us is free.