4 Signs that Your Business Should Upgrade to a VoIP Phone System

voip phone systemIn life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future.

For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may be thrust upon us.

Now, what does this have to do with telecommunications? It’s this: businesses also receive warning signs that their conventional landline phone system is no longer supporting their success and growth — on the contrary, it’s bogging them down and pulling them back. And while these signs aren’t as blatant as a car dashboard warning light, they’re pretty easy to spot if you know what to look for.

And so, here are 4 signs to help you clearly see that it’s time (or make that past time) for your business to upgrade from a conventional landline phone system to an advanced VoIP phone system:

  1. Your telecommunications costs are much higher than they should be.

Here’s something that most people don’t know: phone companies don’t make a great deal of profit from residential customers; in fact, sometimes they even lose money. But business customers are another matter entirely! They’re nothing short of cash cows, which is why bills range from the hundreds to the thousands of dollars per month — and that’s on top of a wide range of other fees, such as for maintenance, technical support, and so on.

VoIP phone systems dramatically lower business telecommunication costs — and not just for the first year. The savings continue into the future, since there are no maintenance costs, no update or upgrade costs, no long distance costs, and adding numbers or extensions does NOT require physically adding new underground lines — which makes doing so extremely affordable.

Add up the numbers, and most businesses can expect to see a year-over-year savings of at least 40% compared to a conventional landline phone system. And it’s certainly not uncommon to realize savings of well over 50%.

  1. Your remote workers are out of the loop.

While remote working isn’t new, in the last few years it has skyrocketed. As noted by Global Workplace Analytics, 50% of the US labor force now works remotely at least 20 percent of the time. And with the rise of tablets and other mobile technology devices, these numbers will only increase in the years ahead.

The good news is businesses that enable remote working substantially reduce overhead costs — which is especially valuable and vital for startups and small businesses who don’t just want to maximize working capital, but need to in order to survive.

The bad news is that conventional phone systems typically keep remote workers on the outside looking in, which makes collaboration difficult, drains productivity and reduces customer satisfaction. That’s where VoIP enters the picture and changes the game!

With a VoIP phone system, all employees, contractors and other authorized system users are connected on a unified, centralized cloud-based platform, which they can access anytime from and any device: computer, laptop, tablet or smartphone.

Instead of working on disconnected islands, remote workers — whether they spend 100% of their time out of the office, or occasionally work in the field or from a home office (or their favorite Starbucks!) — are always in the loop, and can effectively collaborate, communicate and contribute.

  1. You’re losing business to larger competitors.

These days, SMBs can’t afford to be perceived in the marketplace as having less capacity and credibility than their enterprise-level competitors — or else some customers will take their business elsewhere. Unfortunately, this is what happens when SMBs are saddled with an old fashioned conventional phone system, which offers little more than features that haven’t been innovative since the 1980s: call forwarding, call waiting, voicemail, and so on.

Of course, this begs the question: why don’t these SMBs simply add advanced calling features? The answer is even simpler: because phone companies charge an arm and a leg (and often a few other valuable body parts as well!). Remember what we said about business customers being cash cows? This is a perfect example.

A VoIP phone system permanently eliminates this excessive cost barrier, by providing SMBs with a full range of advanced enterprise-grade calling features at no extra cost, such as: voicemail-to-email, voicemail-to-text, video calling, auto attendant, one-number service, direct-inward-dial, and the list goes on.

The end result is that a VoIP phone systems significantly helps SMBs compete with the “big boys” in their marketplace — which is critical for short-term success, and long-term survival.

  1.  Your business is located in an area where brownouts are common.

As noted by a study by the Lawrence Berkeley National Laboratory, the nation’s aging and over-burdened utility infrastructure triggers thousands of brownouts each year. These are relatively brief — but certainly noticeable — power outages that can last for a few seconds to a few minutes.

The problem for business is that going off the grid — even for 10 seconds — can mean the difference between impressing a customer, or losing them to the competition. It can also mean critical internal communications get delayed and costly misunderstandings occur.

With a VoIP phone system, fearing brownouts are a thing of the past. That’s because the system is supported on an on-premise network of backup power systems, which immediately and automatically spring into action in the event of power loss. Even if computers and laptops can’t be turned on, users can simply access the VoIP system from their smartphone. Incoming calls from customers, partners, suppliers, vendors or anyone else continue as usual with no disruption or reputation-damaging “we’re sorry, the number you have called is not in service” recordings.

If your business is experiencing any — or possibly all — of the above, then it’s clearly time to upgrade to a VoIP phone system! To learn more, contact the DigitalPhone.io team today at (336) 560-4400. Your consultation with us is free.

Debunking 4 Myths about Cloud Business VoIP Phone Systems

Some myths in life are perfectly fine to be left as-is. For example, even the most practical of parents don’t want to be responsible for shattering their young child’s belief that Santa Claus lives in the North Pole with a tribe of friendly reindeer and elves. And what parent hasn’t silently said a “thank you” to the great soul who invented the Tooth Fairy. Seriously: is there a better bargain in the world than spending a few bucks to have a child look forward to losing a tooth vs. dread it?

voip business phone systemsHowever, there are some persistent myths that aren’t fun or functional — and like many disruptive technology-led solutions, cloud business VoIP phone systems are caught up in the misinformation net.

Fortunately, debunking these myths doesn’t take a lot of heavy lifting. It simply takes clear, basic facts. To that end, here are 4 things that you need and deserve to know about cloud business VoIP phone systems that you typically won’t hear from conventional landline phone system vendors, consultants, and other folks who have a vested interest in keeping you from the truth:

Myth #1: Cloud business VoIP phone system calling quality is inferior to a conventional landline phone system

The Truth: Cloud business VoIP phone system calling quality is actually superior to a conventional landline phone system. This is because cloud systems use certified VoIP phones that are designed to convert standard analog audio into crystal clear digital packets. The result is consistently outstanding call quality, regardless of what other users are doing on the network (e.g. sending emails, watching videos, surfing the web, and so on). Conversely, conventional landline phone systems essentially use degraded copper wire technology that was invented in the 19th century, and has not fundamentally changed in the last two centuries.

Myth #2: Cloud business VoIP phone systems aren’t suitable for startups and small businesses.

The Truth: Cloud business VoIP phone systems are ideal for startups and small businesses, because they are extremely affordable vs. conventional on-premises systems — both to setup, and to maintain. What’s more, businesses can start with less than 5 users, and scale up as required to over 5,000 users. That’s why both small startups and large enterprises are switching to cloud business VoIP phone systems. It simply makes bottom-line sense.

Myth #3: Cloud business VoIP phone systems aren’t as reliable as conventional landline systems.

The Truth: Conventional phone companies “go to the well” on this myth often in order to avoid losing customers. As you might expect, the truth is a very different story! Cloud business VoIP phone systems are actually more reliable than conventional systems, because they leverage multiple automatic backup and failover systems (learn more about these here). That’s why during brownouts and blackouts, when businesses with conventional landline phone systems cannot even get a dial tone, businesses with a cloud solution are making and receiving calls without any issue.

Myth #4: Cloud business VoIP phone systems lack solution control.

The Truth: Cloud business VoIP phone systems empower businesses with unprecedented control over all aspects of the solution via a simple-to-use web interface, which can be accessed from any computer, laptop, tablet or device — anytime, anywhere. Instead of having to “call the phone company” and wait days or weeks for a technician to make a change, businesses can easily adjust call flow rules, forward calls, add extensions, and so on.

The Bottom Line 

When it comes to making smart and successful decisions, businesses need to empower themselves with FACTS and steer clear of MYTHS. Keeping the above in mind will help you understand why a cloud business VoIP phone system makes sense — especially when it comes to your bottom line.

To learn more, contact the DigitalPhone.io team today. Your consultation with us is free, and we’ll gladly provide you with a live, guided demo of our solutions and services.

Inteliquent Seeking to Raise Profile

Inteliquent connects millions of phone calls and text messages from U.S. telecom companies like AT&T and Sprint, as well as next-generation communication providers like app developers. It’s a critical role in how people around the world connect each day, but few people know its services exist.

The company’s CEO Matt Carter is looking to change that. ‘We are seeing an explosion of text messaging growth among the population and what these companies are looking for is an alternative network to help them to accommodate all that growth – and that is where we come in,’ said Carter. Last week, Inteliquent said it generated revenue of $90.8 million in the second quarter of 2016, an increase of 71.6%, or $37.9 million, from $52.9 million of revenue in the second quarter of 2015. The growth was primarily driven by an increase in minutes of use, as well as an increase in the average rate per minute. The company said its second quarter 2016 net income of $9 million compared to $10.0 million in second quarter of 2015, while its adjusted EBITDA of $19.2 million in second quarter 2016 compared to $21.0 million in second quarter 2015. Minutes of use increased 55.8% to 53.9 billion minutes in the second quarter of 2016, compared to 34.6 billion minutes in the second quarter of 2015. The average rate per minute for the second quarter of 2016 was $0.00168, an increase of 9.8%, compared to $0.00153 for the second quarter of 2015. Inteliquent has a fortress balance sheet with zero debt, $120 million of cash and plenty of borrowing capacity. Carter said the cash position serves a number of purposes including M&A and a dividend. ‘Our cash position helps us win major deals with customers,’ said Carter. ‘If a customer wants to outsource a major part of their network services to us, they can be reassured that they are working with a company that will be around tomorrow.’

IP-PBX SIP Trunks

Keep your on premise PBX and switch to SIP and save. Carolina Digital SIP Trunks as low as $10/per month per channel easily connects with Asterisk, Cisco, Elastix, FreePBX, Microsoft Lync, Nortel, Digium SwitchVox, Thirdlane, TrixBox and many others.

Our SIP trunks operate on your own broadband Internet connection and we offer both metered and unlimited rate plans. Our Tier-1 network provides your business with an lower cost alternative to the traditional telephone company that offers you copper lines, T1s or PRI circuits. We utilizes only Tier-1 upstream providers to route our SIP traffic.  We do this to ensure that you get the highest quality voice experience and a redundant network for outstanding reliability and performance.

  • Flat Monthly Rate, Unlimited Calling Plans or;
  • Metered Service Plans for Seasonal Calling
  • Scales with your business growth
  • Tier-1 Redundant Network
  • Easy setup in minutes
  • Highest quality G711U codec

You have invested in your company’s PBX and now need to take it to a higher level. High costs may be incurred through a combination of monthly phone bills, which include charges for incoming phone lines, long distance charges and IT and maintenance fees, all of which can be drastically reduced or eliminated by a SIP Trunking from Carolina Digital.

SIP Trunking from Carolina Digital with VoIP increases reliability of services by providing a level of redundancy. When system failures and emergencies occur, our SIP Trunks can reroute services to a redundant data line or forward the PBX to mobile phones to keep your business up and running.

No Obligation Free Trial

We’re so confident that you’ll lover our service, we offer free trial accounts which include 60 minutes of outbound calling to anywhere in the US48 to test our service. It’s easy to get started. Call our VoIP Engineers to discuss a free trial (336) 691-2000 today.

Virtual Office with Hosted Phone Services

Cloud based hosted VoIP (Voice over Internet Protocol) offers the phone systems to small and medium scale organizations at affordable price at anywhere or at home without constraining the area or geography and free from physical presence. That is why VOIP for small business is very common these days. Virtual Office allows the small or medium scale organizations or business to setup for work from anywhere by using Pcs, Laptop, Mobiles. The main advantages or benefits are cost saving, no capital cost investment and flexibility to work from anywhere. Benefits of VOIP for business are also similar. Virtual Office provides excellent features and advantages to Small and Medium scale organization such as they can make their presence as most of the desirable locations as very competitive and low price. They can answer the every call at their convenient place even employee can answer the call at home. They also have features to put the call on hold with music to caller, they can transfer the calls to concern departments for at concern locations, they can record the calls, and they can do conference call, voicemail or video call. Carolina Digital PhoneCarolina Digital Phone offers cloud based hosted VoIP which creates Virtual office at very competitive and low rates to small and medium organizations to increase their presence in the market and customer reach. The company is also a known name in the SIP trunk providers and VOIP providers business and you can also get their SIP trunk services if you want. Their SIP trunks pricing is also very competitive. Small and Medium scale organizations can get local virtual number offers by the VoIP provider and make virtual office to increase their physical presence and creates the image of local organizations for customers. They can be connected by laptop or PCs or Mobiles to track performance of the employee and the area, report that can be generate easily with the help of internet in details required with the Virtual office.

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