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Carolina Digital Awarded Montgomery Community College Contract for New VoIP Phone System

Hosted telecommunications firm Carolina Digital announced that it has been awarded a contract by Montgomery Community College to install a state-of-the-art hosted VoIP phone system at the school’s campus in Troy, North Carolina.

Carolina Digital was selected by Montgomery Community College’s leadership team per a competitive and formal bidding process that lasted several months, and involved multiple vendors. Ultimately, the decision to go with Carolina Digital was based on a combination of the company’s technical expertise, capacity, service commitment, quality assurance, reputation and cost-effectiveness. The new hosted phone system includes more than 100 certified VoIP-based phones, and implementation is expected to be complete by mid-December.

“We recently made upgrading our phone system technology a top priority,” commented Cindy Ellison, Dean of Technology and Resources at Montgomery Community College. “With Carolina Digital, we are saving approximately 80 percent compared to the cost of upgrading our old system, while accessing a range of new and advanced calling features that our team is excited about using, such as voicemail to email. We are also very impressed by the crisp and clear audio quality, and the fact that there is no added support or maintenance burden for our IT team is a significant advantage.”

“Our relationship Montgomery Community College started more than six months ago when Cindy reached out and asked questions about our solutions and products,” commented Carolina Digital’s CEO Nicky Smith. “We were pleased to be invited to participate in the competitive bidding process, and are looking forward to being a long-term strategic partner to help the school maximize their ROI in the years ahead.”

Added Smith: “Many community colleges around the country are fed up dealing with legacy telephone companies and PBX hardware vendors, which charge exorbitant fees and lack personalized customer support. That is a clear contrast to our team of in-house experts, who pride themselves on delivering personalized, responsive service. What’s more, we can just as effectively communicate with technical experts and specialists, as we can with executives and end users. To us, world-class support and service isn’t an add-on to what we do. It’s built into our DNA, and it makes all the difference to our customers.”

For additional information regarding Carolina Digital, visit http://carolinadigital.net or email inquiry(at)carolinadigital(dot)net.

About Carolina Digital

Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing landlines, cell phones or VoIP phones.

Cloud-based Telephone Service

What’s the difference between cloud-based VoIP phones and the old on-premises PBX or key systems? Well, there’s the cost. And the support. It’s time to switch from the Traditional Telephone Company to a Lower Cost Cloud-based Telephone Service for your Business, Schools or Government offices. Affordable, Easy, No Contract Cloud-based Phone System. Call (336) 544-4000.

Inteliquent Seeking to Raise Profile

Inteliquent connects millions of phone calls and text messages from U.S. telecom companies like AT&T and Sprint, as well as next-generation communication providers like app developers. It’s a critical role in how people around the world connect each day, but few people know its services exist.

The company’s CEO Matt Carter is looking to change that. ‘We are seeing an explosion of text messaging growth among the population and what these companies are looking for is an alternative network to help them to accommodate all that growth – and that is where we come in,’ said Carter. Last week, Inteliquent said it generated revenue of $90.8 million in the second quarter of 2016, an increase of 71.6%, or $37.9 million, from $52.9 million of revenue in the second quarter of 2015. The growth was primarily driven by an increase in minutes of use, as well as an increase in the average rate per minute. The company said its second quarter 2016 net income of $9 million compared to $10.0 million in second quarter of 2015, while its adjusted EBITDA of $19.2 million in second quarter 2016 compared to $21.0 million in second quarter 2015. Minutes of use increased 55.8% to 53.9 billion minutes in the second quarter of 2016, compared to 34.6 billion minutes in the second quarter of 2015. The average rate per minute for the second quarter of 2016 was $0.00168, an increase of 9.8%, compared to $0.00153 for the second quarter of 2015. Inteliquent has a fortress balance sheet with zero debt, $120 million of cash and plenty of borrowing capacity. Carter said the cash position serves a number of purposes including M&A and a dividend. ‘Our cash position helps us win major deals with customers,’ said Carter. ‘If a customer wants to outsource a major part of their network services to us, they can be reassured that they are working with a company that will be around tomorrow.’

Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

Augusta County, Virginia

Carolina Digital, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA.

The implementation, which took several weeks to complete and was part of a procurement process that began in 2015, involved several Augusta County departments and hundreds of employees — including many of whom had never used hosted VoIP phone system technology, hardware or features before.

“Even though shifting from a traditional phone system to hosted VoIP was clearly a positive decision for our organization, change in itself can be stressful and scary for some people,” commented Andy Wells, Director of Augusta County Parks & Recreation, whose department was one of several included in the multi-phase implementation. “But that’s where Carolina Digital truly rose to the occasion. Their team spent a great deal of time patiently and thoroughly answering our questions, and just as importantly, they asked us how we wanted to use the system, and how it could flex around our workflows, needs and preferences. They turned what could have been an intimidating experience into one that was energizing and exciting, and that paved the way for the success that we’re enjoying today.”

“Many companies in the hosted VoIP industry are fairly good on the technology side of things, but have little or no grasp of the fact that customer success is typically won or lost during implementation — because that’s when issues and challenges can emerge with the people who matter most: the end users who will rely on the system to do their jobs,” commented Nicky Smith, Carolina Digital’s CEO and Founder. “That’s why over the years, we’ve focused on refining our change management capacity, and ensuring that it’s a core part of the value we bring to every implementation. Our people are trained and our processes are designed to make the experience positive and progressive. We’re technology experts, but we never lose sight of the fact that what we do is all about real people and solving their problems.”

Added Mr. Wells: “Carolina Digital brought us into the 21st century. The same employees who were reluctant to adopt the new system, are now some of the most enthusiastic users. Nicky and his team are a huge reason for that. They went above and beyond the call of duty, and in my opinion set the standard that all companies working with government should strive to meet.”

For additional information regarding Carolina Digital, visit http://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Business VoIP

As low as $15/month per device, Carolina Digital delivers IP-based Fortune-500 PBX features with Polycom or Yealink phones as your only hardware investment. Here is just a partial list of the enterprise features you can benefit from with a hosted telephone service:

  • Keep your local telephone numbers
  • Powerful Enterprise Features
  • Auto-Attendant and Custom Prompts
  • Unlimited calling in the US and Canada
  • Time-Based Call Routing
  • Call Park/Pickup and Hold Options
  • Advanced Voicemail to email
  • Dramatically Lower Cost
  • Easy Setup, Just plug and Play
  • No other equipment or software is needed

Companies of any size to achieve a great business phone system with a full suite of PBX features offered. Moreover, communication through hosted VoIP enables mobile workers to stay in touch while working from remote locations. Your business has sales or support staff you can easily setup a call queue and route calls to the staff that is best qualified to quickly answer your customers questions. If you need an after hours attendant that routed to a mobile employee on-call, that’s easy with the click of the mouse.

With our cloud-based service you have the ability to page a group, transfer a call to someone’s voicemail, connect 10 people to a conference bridge, or listen to your messages on your smartphone.

As a business owner, small business or startup you now has access to a full-featured phone system that would previously have cost hundreds of thousands of dollars. Hundreds of advanced features come standard, giving your customers an enterprise-quality experience.

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