’s New Video Highlights Benefits of Hosted VoIP for Education and Government, a leading hosted telecommunications firm that serves customers across the U.S., has launched a new video that highlights the key benefits of their hosted VoIP phone system for educational organizations and government agencies.

The new video, which is available for on-demand viewing at, explains that unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from

  • Requires minimal up-front capital expense costs
  • Delivers substantial year-to-year cost savings
  • Is flexible, customizable, scalable, and easy to change
  • Supports both an in-house and remote workforce
  • Is secured through several integrated strategies
  • Provides advanced carrier-class features
  • Uses multiple technologies to ensure business continuity
  • Is simple and easy to administer and monitor through a web-based portal
  • Is backed 24/7/365 by best-of-class technical and end user support

“Today’s government organizations and education institutions need a telecommunication system that is innovative, feature-rich, scalable, efficient, easy-to-use and secure,” commented’s CEO Nicky Smith. “That’s why they’re choosing a VoIP hosted phone system from — and reaping significant and measurable rewards from day one.”

Added Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast U.S.: “We also know that just like their counterparts in the private sector, some end users in educational organizations and government agencies are less excited than others about adopting new technology. That’s why our training team makes the learning curve gentle, easy and fun. Within minutes, people who were reluctant to use the system enthusiastically embrace it, and wonder how they ever managed without it!”

For additional information on’s hosted VoIP phone services for education and government, visit or email

About (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more at

4 Ways that a VoIP Phone System Optimizes Customer Experience

On today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and price.

In other words, within a couple of years the vast majority of customers in both B2C and B2B spaces will knowingly, willingly, and happily pay more for something from a business than they could from its competitors, provided they feel as though they’re getting great service and support.

Of course, price position and value will still matter (because they’ll always matter). But leaning forward to close the gap with customers will increasingly determine whether a business will have a prosperous future — or if it will struggle to stay afloat.

In light of the above, here are 4 ways that an affordable, versatile and scalable VoIP phone system helps businesses optimize customer experience:

1. VoIP Reduces or Eliminates Hold Times

With a conventional landline on-premise PBX phone system, customers are forced to wait in a line-up until the next available rep or agent is available. The big problem here, however, is that many customers won’t wait for longer than about 30 seconds.

What’s more, many of the customers who do wait grow increasingly frustrated. And like a storm cloud full of rain, they burst their unhappiness it on the rep or agent who (finally) gets to them — which makes things worse for everyone.

A VoIP phone system doesn’t force customers to queue in a local PBX. Instead, it instantly routes them to any available agent or rep, regardless of where they’re located. The result is that customers spend less — or ideally, no — time on hold, and more time having their important needs addressed and solved as quickly and pleasantly as possible. Everyone wins.

2. VoIP Quickly Routes Customers to the Right Team the First Time

As long as we’re putting together a list of things that customers hate, right next to (or perhaps ahead) or lingering on hold is bouncing around from one person to another. In fact, some customers get so frustrated that they bounce right out the door — and straight to a competitor.

A VoIP phone system features a built-in customizable auto attendant, which picks up calls on the first ring, professionally greets customers, and enables them to choose the team they wish to reach — e.g. sales, service, billing, and so on.

Not only does this help customers quickly connect with the team person the first time, but it makes things much more efficient for agents and reps who spend more time making customers happy, and less time (or ideally, no time) transferring them to another team.   

3. VoIP Allows Customers Connect to Specific Employees 

Many businesses — and especially small and mid-sized firms — have more people than they do available phone lines, which invariably means that some employees don’t have their own unique phone number or extension.

Or at the very least, given the high cost of adding new lines — especially of the on-site PBX is at maximum capacity and hardware changes are necessary — new hires must often wait weeks or months before they get their own phone number. While this is obviously bad news for affected employees, it’s even more frustrating for customers who may want to quickly and easily reach a certain individual (i.e. the specific sales rep they were talking with yesterday, the specific service technician that was helping them last week, etc.).

A VoIP phone system ends this pain. Within seconds and with no hardware changes or upgrades, employees get a unique and dedicated phone number or extension, which they can immediately share with customers, add to their email signature, put on their business card, and so on.

What’s more, employees can easily forward incoming calls to their smartphone when they’re on-the-road or working from home. And when they call customers, their company name and number appears on caller ID — not their personal name and number.

4. VoIP Uses Voicemail-to-Email to Improve Response Times

There are times when employees cannot easily check voicemail, such as when they’re away from their desk, when they’re on a conference call, when they’re attending a workshop, and so on. As a result, several hours pass before voicemails are picked up — which frustrates customers and can lead to lost sales and churn.

A VoIP phone system features voicemail-to-email, which instantly captures voicemails in an audio file and emails it to the designated employee. As a result, they can respond quicker, or if desired, forward the audio file to a colleague to take rapid, appropriate action.

The Bottom Line 

As noted by Forbes: “getting customer experience right is no longer a luxury, but a critical business priority.” A conventional landline phone system blocks this fundamental objective, while a VoIP phone system enables it. It really is as simple as that!

To learn more about closing the gap with your current and future customers — while saving thousands of dollars a year on your telecommunications costs — contact the team today at (336) 560-4400. Your consultation with us is free.

Is Your Business Being Held Back by Your Premise-Based PBX Phone System?

A growing number of organizations are saying goodbye to their conventional analog on-premise analog PBX phone system. Here are the key reasons why they’re saying good riddance to a bad system:

  • Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable.
  •  No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long distance costs). As such, it’s virtually impossible for organizations to know how much their monthly, quarterly and annual telecommunications costs will be. This often leads to budget shortfalls — which ultimately leads to greater risks and higher overall operating costs.
  •  Lack of scalability: adding new lines to a premise-based system typically mans physically installing them, which is costly and inconvenient. What’s more, if the maximum number of lines are in use, then organizations must purchase another PBX.
  •  Lack of business continuity: a premise-based PBX system functions through a network typology with a single point of failure. As such, when a part of the system fails, the entire system goes offline. It can also be days for a technician to perform on-site repairs.
  •  Lack of support: premise-based PBX system vendors and phone companies typically do not work and play well together — because when something goes wrong, they each start pointing the finger at the other. As a result, organizations are caught in the middle and must broker a solution that fits within the service level agreement (SLA) of both their PBX vendor and the phone company. This is a tedious and time consuming process, and usually one that leads to higher costs (about the only thing that PBX vendors and phone companies agree on is the mandate to tack on fees and sell pricey maintenance agreements).
  •  Limited features: premise-based PBX systems don’t offer the kinds of carrier-class features that today’s organizations need, such as video calling, instant messaging, real-time status information (i.e. the ability to see if colleagues are available), integration with other systems in the environment (e.g. CRM, automated marketing, etc.), and the list goes on.

Ready for a Change?

If your organization is fed up with a limited, restrictive, inflexible and excessively costly premise-based PBX system, then contact the team today. We’ll take you on a live guided tour of our advanced, cost-effective and feature-rich hosted VoIP phone system. Your consultation with us is free, and our experts will gladly answer all of your questions. Our experience is your advantage!

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Carolina Digital Awarded Montgomery Community College Contract for New VoIP Phone System

Hosted telecommunications firm Carolina Digital announced that it has been awarded a contract by Montgomery Community College to install a state-of-the-art hosted VoIP phone system at the school’s campus in Troy, North Carolina.

Carolina Digital was selected by Montgomery Community College’s leadership team per a competitive and formal bidding process that lasted several months, and involved multiple vendors. Ultimately, the decision to go with Carolina Digital was based on a combination of the company’s technical expertise, capacity, service commitment, quality assurance, reputation and cost-effectiveness. The new hosted phone system includes more than 100 certified VoIP-based phones, and implementation is expected to be complete by mid-December.

“We recently made upgrading our phone system technology a top priority,” commented Cindy Ellison, Dean of Technology and Resources at Montgomery Community College. “With Carolina Digital, we are saving approximately 80 percent compared to the cost of upgrading our old system, while accessing a range of new and advanced calling features that our team is excited about using, such as voicemail to email. We are also very impressed by the crisp and clear audio quality, and the fact that there is no added support or maintenance burden for our IT team is a significant advantage.”

“Our relationship Montgomery Community College started more than six months ago when Cindy reached out and asked questions about our solutions and products,” commented Carolina Digital’s CEO Nicky Smith. “We were pleased to be invited to participate in the competitive bidding process, and are looking forward to being a long-term strategic partner to help the school maximize their ROI in the years ahead.”

Added Smith: “Many community colleges around the country are fed up dealing with legacy telephone companies and PBX hardware vendors, which charge exorbitant fees and lack personalized customer support. That is a clear contrast to our team of in-house experts, who pride themselves on delivering personalized, responsive service. What’s more, we can just as effectively communicate with technical experts and specialists, as we can with executives and end users. To us, world-class support and service isn’t an add-on to what we do. It’s built into our DNA, and it makes all the difference to our customers.”

For additional information regarding Carolina Digital, visit or email inquiry(at)carolinadigital(dot)net.

About Carolina Digital

Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing landlines, cell phones or VoIP phones.

Cloud-based Telephone Service

What’s the difference between cloud-based VoIP phones and the old on-premises PBX or key systems? Well, there’s the cost. And the support. It’s time to switch from the Traditional Telephone Company to a Lower Cost Cloud-based Telephone Service for your Business, Schools or Government offices. Affordable, Easy, No Contract Cloud-based Phone System. Call (336) 544-4000.