DigitalPhone.io Awarded New School District Deployments

DigitalPhone.io, a leading provider of USAC Category 1 E-Rate eligible hosted telecommunications for K-12 schools in the U.S. Southeast, announced that it has been awarded new contracts to install state-of-the art VoIP phone solutions at two school systems North Carolina and Georgia, respectively.

In April 2017, the DigitalPhone.io team will deploy 97 SIP trunks for Brunswick County Schools in North Carolina. The installation was given the green light after a highly successful test of 3 SIP trunks in February, which saved the school board over 50 percent vs. their current carrier. Staff were also impressed with the built-in data recovery and redundancy features that guarantee 99.99% uptime.

“Carolina Digital offers everything a customer deserves from their SIP service provider,” commented Michael Bullard, Systems Asset Analyst at Brunswick County Schools. “Quality, price, responsiveness and dependability are important to us as a customer and I can’t imagine any other service provider out performing them.”

In June 2017, the DigitalPhone.io team will head to Georgia and deploy hosted VoIP phone system for Evans County Schools. The system will also include additional POTS lines for alarms and cloud-based faxing.  This is the second school system in the state of Georgia for DigitalPhone.io, and will further strengthen their efforts to provide class leading VoIP services to school systems neighboring states.

In separate but related news, DigitalPhone.io also announced that in recent months it has renewed agreements with three other North Carolina school districts, including Roanoke Rapids Graded School District, Bertie County School District, and Currituck County School District, respectively.

“Over the past five years we have developed relationships in the K-12 market that now drive our commitment to servicing this sector,” commented Brant Yandell, Partner Manager at DigitalPhone.io. “Saving school systems money to retain teaching jobs or free up funds for bettering programs for students is extremely rewarding.”

The E-Rate program allows eligible schools and libraries to receive funding of 20-90 percent for new and existing network and telecommunications services. E-Rate discounts are based on the percentage of students eligible to participate in the National School Lunch Program and the degree to which they may be considered urban or rural.

For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@ DigitalPhone.io.

About DigitalPhone.io

DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

school_logo_transLike many IT specialists in the education field, Arapahoe Charter School‘s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called VoIP solutions provider Carolina Digital.

To Mark’s amazement, that same afternoon Carolina Digital’s CEO Nicky Smith arrived with a team of experts who rapidly integrated the necessary SIP trunks, which linked the school’s communication server with its Internet telephone service provider (ITSP).

The end result was that instead of being off-the-grid for what could have been weeks — which would have been unacceptable to staff and parents alike — ACS’s telecommunication system was back online and, what’s more, much improved and primed for the school’s next phase of its infrastructure development plan.

“We had already planned on switching our telecommunications from a landline system to a VoIP system, and the work that Carolina Digital did actually ended up moving us significantly forward towards that goal,” commented Mark Prescott. “Nicky and his team achieved in one day what I expected would take two weeks. They were extremely responsive, professional, and truly understood that telecommunications in a school setting isn’t just about the technology and hardware, but it’s also about security, safety and meeting standards. The experience was better than I could have possibly imagined. Carolina Digital literally saved Spring Break for us!”

“We pride ourselves on being responsive and always putting our customers first, without compromise,” commented Nicky Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States. “Mark is an innovator, and on the leading edge of educational technology. He championed VoIP in his school because he knows how it empowers staff, supports parents, and helps drive overall student engagement and success. It was a pleasure to be there for him and his team at ACS when they needed us the most.”

For additional information regarding Carolina Digital, visit http://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Revolution in the VoIP Space, Carolina Digital is Kicking Goliath to the Curb

When a small North Carolina company with a handful of employees was awarded the Johnston County Schools contract for a new 4,500 phone system, shock waves reverberated throughout the industry. How does a small company with a few technicians go up against a Fortune 500 technology company over a complex, demanding government contract and win?

Nicky Smith, Carolina Digital Phone

Nicky Smith, President/CEO

Nicky Smith, Chief Executive Officer of Carolina Digital, has a simple explanation, “Quality, Price and Service.” But a full analysis of these factors uncovers a story that is more interesting than Smith’s shorthand suggests and reveals a revolutionary new dynamic that is at work in the telecommunication industry specifically and has wide reaching repercussions for businesses across a multitude of industries.

The current state of the market for business phone systems is in flux. Mobile phone use dominates the headlines because of its explosive growth. But landline phones or fixed phones are also undergoing sea of changes as Internet Service has made the standard landline phone in many ways obsolete. Voice Over Internet Protocol (VoIP) phones, the replacement for a traditional landline phone, have been adopted more quickly by residential users than by businesses. VoIP phones, in simpler terms, are phones that do not utilize the standard phone company lines but rather use the internet to transmit a digital audio signal. These phones are also referred to as IP phones.

Residential phone use today is split evenly between VoIP and traditional phone landlines, according to the latest Federal Communications Commission (FCC) report, (Industry Analysis Report, 3). Meanwhile, for businesses,VoIP use is only 18 percent and a whopping 82 percent of business lines are still traditional. This might seem surprising but it makes sense considering early VoIP systems depended on an internet connection for service, which was anything but reliable in the early days. Also, prior to the ubiquitous high-speed connections, the bandwidth of most business internet connections wasn’t broad enough to allow multiple phones and computers to be online at the same time.

Legacy Telephone Systems

Legacy Telephone Systems

Another factor for consideration related to business operations is the complexity and functionality needed in the phone system of an organization with a multitude of phones and departments. Initially, VoIP phones were not able to compete with all of the options available in an elaborate company phone system. But that pendulum has widely swung. The available features in a VoIP phone system now eclipses a legacy or standard phone system by a wide margin. Many companies have large capital investments in these systems as well and have been reluctant to make a switch to what has been perceived as an inferior service. However, the current VoIP phone is comparable to a complicated phone system. In fact, according to a study by Software Advice, business decision makers that are looking to switch from their standard landline phone system to a VoIP set-up, and they are doing so largely due to the more extensive phone features offered with VoIP phones. Features such as call queues, auto attendants, follow-me, find me and complex call routing rules, that can all be easily modified.

As the numbers show, VoIP phone adoption is the biggest change going on in the business phone industry. In fact, the rate of growth of VoIP phones is actually five times that of the rate of growth of mobile phones, although the number of mobile phones is much higher. The decline of traditional phone lines is currently 10 percent per year according to the FCC. As VoIP phone systems have become more and more robust, dependable and feature rich, the switchover from traditional phone system in the business community has become inevitable. It’s no longer a matter of whether a company will switch to a VoIP phone system or not, but when.

This presents a tremendous opportunity for the telecommunications industry as thousands and thousands of businesses have held off making a change and have clung onto existing legacy phone systems, thereby creating a pent-up tsunami of need, set to burst across the nation in the form of demand for new VoIP phones. There are numerous mega-telecommunications companies that are vying for this business, such as AT&T, CenturyLink, Verizon, Windstream, Time Warner Cable and Earthlink. Unlike the traditional phone services that have been dominated by large monopolistic companies ever since the invention of the phone, the VoIP phone market contains smaller companies that are competing for market share in the new and growing VoIP industry.

However, it’s not just businesses that are converting to VoIP. In addition to the business community, there is a plethora of organizations that stand to benefit greatly from the new functionality, freedom and cost savings, that VoIP offers; from the small nonprofit to a large municipality, and just about any organization in-between that has a need for dedicated phones — even a county school system, such as Johnston County Schools in North Carolina.

Johnston County Schools

Johnston County Schools

Johnston County sits in the eastern half of central North Carolina, southeast of Wake County, home of the state capital, Raleigh. Johnston County is mostly rural, encompassing numerous small towns and communities with a total county population of approximately 177,000. The county seat is Smithfield, with a population of 12,965.

The Johnston County School system is made up of 44 schools and a handful of administration buildings. Despite lacking the glamour and limelight garnering power of its neighboring county, Johnston County has one thing that no other county has, Dan Hicks, the Johnston County Schools Director of Technology Services. Hicks is a forward thinking administrator who has been pushing to keep his school system equipped with the best technology available.

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VoIP for K-12 Schools & Government

The time is now for your school district, library or local government office to upgrade their legacy phone systems to the Cloud. Carolina Digital is a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast United States. Our Government/Education team is dedicated to public sector VoIP and stacked with industry experience. We’re adding team members and accounts every month. Our specialist can answer your specific questions to the best way to move your communications to the cloud and save money every month.

For K-12 Schools Carolina Digital provides Category 1 E-Rate eligible hosted telecommunications to the education. Here are just a few benefits:

  • Connect to Every Classroom
  • Custom Prompts
  • Voicemail-to-Email
  • System-Wide Paging
  • Virtual Fax to email
  • Centralized Management
  • Multi-Site Compatibility
  • Emergency Notifications
  • Lower Monthly Costs

Invest in the technology your students and staff deserve.  Get the most reliable and economical cloud solution for your organization by contacting our Government/Schools specialist. Our comprehensive service comes with simple setup and maintenance, not to mention free moves, adds, and changes. Administrators can manage the system from any computer with our web-based portal.