DigitalPhone.io Installs Hosted VoIP Phone System for Virginia’s Tandem Friends School

DigitalPhone.io, a leading hosted VoIP and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted VoIP phone system for Tandem Friends School a co-educational secondary school located in Albemarle County, Virginia.

The installation included 82 seats, 4 T29G Yealink SIP phones that replaced older units, 1 T46S Yealink for the reception area, and 2 Algo SIP speakers for broadcast announcements. In addition, DigitalPhone.io

remotely re-provisioned Tandem Friends School existing Yealink IP phones, which resulted in additional cost savings and faster implementation.

Commented Maria Morrell, the Director of Technology and Registrar at Tandem Friends School: “Our new digital phones system has given us peace of mind that we will have a reliable, stable phone system. No more downtime! Teachers love the features of managing their messages from the online portal, and administrators appreciate all the options available. Plus, implementation was easy and straightforward.”

Commented Nicky Smith, DigitalPhone.io’s Founder and CEO: “Maria and the staff at Tandem Friends School had been experiencing reliability issues with their legacy system, and desired to update their T1 lines to Cat5. Educational and student demands on bandwidth were also a concern. We offered them a demo phone, which allowed them to experience real-time calls, explore our intuitive portal, and confirm that our system was not going to interrupt multimedia demands. The phone app also offered teachers a way to stay in touch when out in the campus, away from their desk, and at the same time did not require them to share personal phone numbers with parents and others. We were delighted to help them upgrade to our future-proofed system, without the expense and restriction of bundled solutions.”

About DigitalPhone.io

DigitalPhone.io (formerly Carolina Digital Phone) is a pioneer of hosted phone services, and provides products that improve the capabilities of business, education and government telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more at https://digitalphone.io.

DigitalPhone.io Provides State-of-the-Art Hosted VoIP Phone System to Progress Printing Plus of Lynchburg, VA

DigitalPhone.io, a leading hosted VoIP and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has provided a flexible and feature-rich hosted VoIP phone system to Progress Printing Plus of Lynchburg, VA.

The implementation included approximately 50 telephone locations, with four departments that utilize faxing. Each user (i.e. “seat”) has the option to access Digitalphone.io’s solution through a mobile device app, web-based online portal, desk phone, and softphone. In addition, two conference phones were installed to support dual meeting room locations.

Commented Thomas Thornton, III, Director of Information Services at Progress Printing Plus: “We had been running an on-site PBX since 2003, which was beginning to show signs of failure. After doing some research, we determined that a cloud-based phone system would be a good fit for us. We felt that it was important to explore various options, and so we spoke to several providers both large and small. At the end of our assessment process, we made the decision to go with DigitalPhone.io. With the guidance of sales engineers at DigitalPhone.io, we purchased a hosted VoIP system that delivers significant savings, and offers extensive features that enhance our business”.

Continues Mr. Thornton: “The implementation was painless. We have the internal technical knowledge to allow additional savings on some installation expenses. The phones arrived, we placed them, and we were up and running quickly. We have been very pleased with the sound quality, and the features of the online portal. Whenever we have a question, the rapid response that we receive from DigitalPhone.io’s support team is saving us a significant amount of time, which is highly appreciated. All in all, this has been a very simple transition.”

Commented Nicky Smith, DigitalPhone.io’s CEO: “Tom Thornton and the staff at Progress Printing Plus have been a joy to work with. From the beginning, Tom had a deep understanding and appreciation for the role telecommunications plays in his company’s long and continued success. He definitely did his homework, and quickly identified the quality, features, and benefits that our system offers, including leaving day-to-day requests to our support staff, and having more time for internal operations. By having direct access to his administration portal, Tom can access our call analysis and reporting features, which offers information vital to his company’s sales efforts. We are delighted to have been able to assist Tom and his team with a smooth transition to their new platform.”

About DigitalPhone.io

DigitalPhone.io (formerly Carolina Digital Phone) is a pioneer of hosted phone services, and provides products that improve the capabilities of business, education and government telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more call (336) 544-4000 or visit https://digitalphone.io.

Leading Hosted VoIP & Telecommunications Firm DigitalPhone.io Steps in to Help City of Graham, NC After Electrical Storm Takes Down Phone System

DigitalPhone.io, a leading hosted VoIP and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce the pivotal role it played in helping the City of Graham, NC, resolve an urgent situation related to its phone system.

In late 2018 a severe electrical storm rocked Graham, and as a result the City of Graham’s phone service was interrupted. To make matters worse, when alerted of the urgent situation, the City’s former telecommunications provider was non-responsive and completely failed to provide timely, expert support when it was needed most.

That frustration prompted the City to ask its IT vendor, Brooks Network Services, for advice and recommendations. Brooks Network Services immediately contacted DigitalPhone.io, who in turn provided a competitive quote to rapidly replace the City’s hosted VoIP phone system.

Within 48 hours of authorizing the switch, DigitalPhone.io’s team delivered the City’s new IP phones and established new service. DigitalPhone.io also efficiently and effectively ported all of the City’s telephone numbers to the new system, and implemented a custom billing request.

“Prior to this engagement we were not familiar with DigitalPhone.io, but they were highly recommended by our IT vendor,” commented the City of Graham’s IT Manager Jeff Wilson, CGCIO. “They did everything that they promised to do, and we are glad that we took a chance on them. All in all, since first contact we have been very satisfied DigitalPhone.io. We are so impressed, that we hope to implement DigitalPhone.io’s hosted VoIP phone system across the entire City in the near future.”

“The City of Graham was left high and dry by their former telecommunications provider,” commented DigitalPhone.io’s VP of Sales Gary Tomlin. “We immediately mobilized, solved the problem, and made sure that the City of Graham is now in a better and stronger position going forward. It continues to be a pleasure to work with Jeff and his colleagues, and ensure that they get the expert and responsive support they need and are entitled to.”

Continued Mr. Tomlin: “We are regularly contacted by organizations in the private and public sector that have been let down by their telecommunications provider. At DigitalPhone.io we pride ourselves on serving our customers and solving their problems whenever they need us. We have been delivering exceptional service for 20 years, and it is part of our company DNA.”

For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry(at)DigitalPhone.io.

About DigitalPhone.io

DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business, education and government telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more at https://digitalphone.io.

Worldwide VoIP Market Projected to Hit $55 Billion by 2025 with North America Leading the Way

A new report from market research firm Global Market Insights is projecting that the worldwide VoIP market will reach $55 billion by 2025. This represents a 175% increase from the current level of $20 billion.

Analysts also predict that by 2025, the IT and telecom market will comprise more than 25% of the VoIP industry, with growth in North America leading the way. Key factors that will continue to convince businesses to migrate from traditional PSTN networks to cloud-based telephone systems include:

  • Substantial year-over-year cost savings.
  • The need to collaborate and connect with remote/mobile workers and distributed teams.
  • Massive investments in telecommunications infrastructure that support VoIP services, such as expanded 4G coverage and advanced unified communication (UC) platforms that support business needs.

The phone-to-phone VoIP market is also pegged to expand rapidly over the next six years as more enterprises will replace traditional analog phones, so they can affordably and flexibly scale their telecommunication infrastructure based on changing requirements. A growing volume of SMBs are also expected to switch from conventional phone systems to cloud-based PBX systems managed by VoIP Solutions Providers, in order to decrease costs related to equipment installation, maintenance, and IT staff training.

SMBs are projected to exhibit an accelerated growth of over 15% in the VoIP market from 2019 to 2025. The growing trend of workforce mobility and budgetary constraints compel the SMBs to look for effective ways to reduce telecommunication expenses. They are widely using softphones and IP phone systems that can be easily configured to support several phone lines as per each user’s requirements. To reduce equipment implementation, maintenance costs, and expenditure on IT staff training, the SMBs are rapidly switching to cloud PBX systems managed by the VoIP service providers.

The full Global Market Insights report, which is available for purchase, is available at https://www.gminsights.com/industry-analysis/voice-over-internet-protocol-voip-market.

At DigitalPhone.io, we are buoyed but not surprised by these projections. Over the past 20 years, we have seen — and also helped — the VoIP marketplace grow exponentially. We have found over and over that the biggest barrier to adoption for most organizations is not technological or financial. It is simply a lack of awareness about:

  • How much money they will save each year on long distance, maintenance and technical support.
  • How affordable and easy it is to add new numbers and extensions.
  • How non-invasive and fast implementation is, including porting numbers.
  • How enthusiastically their employees will embrace the new system, and fall in love with advanced features like voicemail-to-email, auto attendant, mobile calling and more.
  • How reliable VoIP is, and why it’s backed by a 99.99% guaranteed uptime standard.
  • How crystal clear the HD audio is, whether the call is between two people or a conference of 20.

Once our customers get the facts and dispel the myths, their only regret is that they didn’t switch to a hosted VoIP phone system sooner.

To learn more, contact us (336) 544-4000 today for your free, live guided demo delivered over-the-web or in-person at your location.

How a Cloud Telephone System Solves 3 Key Mobile Worker Challenges

We are well on the way to a work landscape where remote and mobile workers won’t be the exception, but instead will be the norm. Here are some of the eye-opening statistics:

  • 55% of workers now telecommute full-time. (Source: AND CO)
  • 90% of mobile workers plan on working remotely for the rest of their careers. (Source: Buffer)
  • By the year 2020, 72% of the workforce will be partially or fully mobile. (Source: IDC)
  • 48% of workers don’t think traditional offices will exist by 2021. (Source: Monster.com)
  • Employers save an average of $2,000 in real estate costs for each mobile worker. (Source: Stanford University)
  • Mobile workers are on average more productive than in-office workers. (Source: Polycom Inc. & Future Workplace)
  • Companies that offer mobile working experience a 25% lower turnover rate vs. companies that do not offer mobile working. (Source: Owl Labs)

Bumps on the (Virtual) Road

However, some organizations — from small start-ups to large enterprises — have experienced some bumps on the (virtual) road on their journey to mobile worker happiness and ROI. Specifically, to some extent their mobile workers have run into one, both, or all of the following key challenges:

  1. Inefficient communication: according to a study by Zogby Analytics, 38% of mobile workers reported lack of timely information from management as being the biggest obstacle of working remotely.
  1. Feeling out of the loop: according to a study by Harvard Business Review, 52% of mobile workers said they felt disengaged and disconnected from their in-office colleagues.
  1. Lack of recognition and appreciation: despite the fact that they typically produce more and work longer hours, research by UndercoverRecruiter.com found that mobile workers feel that they are not always recognized and appreciated by their in-office colleagues and superiors.

If left unchecked, these challenges erode the gains and benefits of mobile working — and can even convince some businesses to eliminate mobile working entirely, which really can’t be done. The horse is out of the barn on mobile working. The advantages are simply too great; especially for businesses that need to cut overhead costs to stay competitive, or maybe even to survive.

A Cloud Telephone System to the Rescue

The good news — both for organizations that want to “do more with less,” and for the legions of mobile workers who would rather get a root canal than head back to the office — is that a cloud telephone system is designed to address each of these challenges. Here is how:

Challenge: Inefficient communication.

Solution: A cloud telephone system uses Unified Communications (UC) tools to keep mobile workers informed and updated, right alongside their in-office colleagues. For example, mobile workers can communicate through SMS and chat, call colleagues with a single click, launch video conferences, access groups calendars, and more.

Challenge: Feeling out of the loop.

Solution: A cloud telephone system brings mobile workers onto the same telecommunications platform as their in-office colleagues. For example, instead of wondering or guessing if a colleague is available, they simply log into the system and check status in real-time (e.g. available, busy, on the phone, etc.).

Challenge: Lack of recognition and appreciation.

Solution: A cloud telephone system allows for the seamless integration of existing mobile devices, which ensures efficient and effective management of mobile workers at a fraction of the cost of legacy hardware. Supervisors and managers can also generate a variety of reports to monitor performance (e.g. number of calls, duration of calls, etc.) and ensure that all outstanding workers — whether they are mobile or in-office — are recognized and appreciated.

The Bottom Line

If your business has mobile workers on the roster — or you are ready to join the mobile worker revolution — then your next step is clear: make the switch to a cloud telephone system. You’ll get far more for much less, and your mobile workers will thrive instead of struggle. Everyone wins!

To learn more contact us today at (336) 544-4000 for your free live demo, delivered over-the-web or in-person.

5 Signs that Your “Old School” On-Premise Phone System is Holding Your Business Back

On today’s relentlessly fast-paced and hyper-competitive business landscape, there are only two directions: forward towards growth, or backwards towards…well, we all know how that horror story unfolds. To say the least, it ain’t pretty.

It goes without saying that every business — whether it sells jet engines or coffee cup lids — needs to head towards success, and away from failure. This is so blatantly obvious, that they don’t even teach it in business school. At least we hope they don’t need to teach this.

Yet despite this truth, many businesses are held back from achieving their full success and profit potential — not by marketplace dynamics or aggressive competition, but by their very own “old school” on-premise phone system. Here are the 5 key reasons why:

1. They’re getting much less for far more.

There’s a really good reason why advertisers don’t try and sell things with pitches like “why pay less and get value, when you can pay more and get hosed?” Yet that’s exactly what is happening to many businesses that are forced to spend thousands of dollars a year for an on-premise phone system that essentially stopped being “technologically advanced” around the time of the first moon landing. And of course, the fees they pay are always going up year after year. They never, ever go down.

2. They’re not accessing advanced features.

A long, long time ago — we’re talking before smartphones roamed the earth and “the web” was something spiders weaved vs. people surfed — the only companies that could afford advanced phone features were large enterprises.

However, technology has changed this, and now ALL businesses can access advanced calling features they need like voicemail-to-email, music-on-hole, auto attendant, and more. There’s only one problem with this, and it’s a big one: on-premise phone companies don’t want to send this beloved cash cow into retirement, and so they continue charging ridiculous — and totally unjustifiable — fees for advanced features. In many cases, small and mid-sized businesses cannot even access certain calling features unless they spend a massive amount of money on a brand new system. Phone companies love this. It makes their cash cow moOOOooOOoOooOo with joy.

3. Their customers are getting frustrated — and heading elsewhere.

As noted by CustomerExperienceInsight.com, today’s customers don’t just want, but they DEMAND more personalization, more responsiveness, more options, and more convenience. If they don’t get these requirements, they disengage and head to a competitor.

On-premise phone systems are part of the problem vs. the solution. Instead of enabling employees to be provide an optimal customer experience anytime and anywhere, they force employees to stay at their desks — or worse, constantly send customers to voicemail or put them on hold for excessive amounts of time (which is really a bad idea, since studies have shown that about 1/3rd of people won’t wait on hold at all, and about 60% will hang up after a few minutes).

Add it up, and it’s a recipe for customer disengagement and churn — which is the fastest ways send a business backwards vs. forwards.

4. They’re forced to hire costly IT staff or get drilled with pricey maintenance fees.

When it comes to technical support, businesses with on-premise phone systems have traditionally faced a “lesser of two evils” scenario. Either they hire IT costly staff who have the specialized skills to manage the system, or they sign-up for a very pricey maintenance agreement. This is the “golden goose” for phone companies (who lives on the same farm as the cash cow…it’s all very rustic).

5. Scalability is virtually non-existent.

All businesses — from startups to unicorns — face ongoing scaling challenges. Some are scaling up and onboarding more people. Others are consolidating, outsourcing and downsizing. Either way, the key to success is agility and going with the flow.

However, on-premises phone systems are categorically not built for scalability. As a result, many businesses are saddled with capacity (lines) that they don’t need — or they are forced to pay through the nose to increase capacity in order to accommodate new hires.

The Solution: Hosted VoIP

The solution to ALL of these problems is simple: switch to a hosted VoIP system from DigitalPhone.io! That’s because our system:

  • Delivers significant — and in many cases dramatic — ongoing cost savings. Our customers consistently get more for less vs. less for more.
  • Includes a full range of carrier-class advanced calling features, such as auto attendant, voicemail-to-email, music-on-hold, video conferencing, business SMS, and more.
  • Enhances customer experience through features like live call forwarding, hunt groups/ring groups, and more.
  • Is supported, monitored and managed 24/7 by our team of experts. There are NO additional maintenance costs, which is great news for CEOs and other executives, and even better for IT staff who don’t have to deal with end user help tickets!
  • Easily and affordably scales up or down. Customers can add extensions in a matter of minutes. Or if they are consolidating, they simply let licenses expire.

The Bottom Line

In business as in life, it’s important to know who your allies are — and it’s arguably even more important to know who your adversaries are. For many businesses, one of the biggest threats to their success and growth isn’t outside their walls: it’s rooted in their on-premise phone system. That’s the bad news.

The good news is that permanently ending this threat is straightforward and simple: contact DigitalPhone.io today for a free consultation. Call (336) 544-4000 Discover how we will transform your telecommunications system from an adversary that holds your business back, to an ally that drives your business forward!