Five Reasons Why a Conventional Premises-Based Phone System is So Expensive

hosted voip phone systems for businessWhen we analyze a customer’s telecommunication needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!”

Of course, there are several reasons why a hosted VoIP phone system dramatically reduces telecommunications costs — and we’ve highlighted some of the key factors in this article.

However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why:

⦁ Maintenance Fees

Maintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year. What’s more, most businesses have no choice but to pay the exorbitant fee, because they lack the in-house expertise to maintain the system on their own. It goes without saying that this profitable detail is not lost on phone companies that view maintenance agreements as cash cows.

⦁ Service Charges

Few things in this world are as frustrating as getting “dinged” by vague, unexpected and usually unjustifiable service charges. Well, phone companies take this to the next level by billing for anything and everything they can that falls outside the Service Level Agreement (which as noted above, businesses are already paying for).

And that’s not even the worst of it: fixing telecommunications-related problems isn’t cheap. A single on-site visit from a technician will cost a few hundred dollars, and all replacement parts (such as a new handset) will make the bill even bigger — and more infuriating!

⦁ Weird Monthly Fees

Phone companies are famous — or make that infamous — for charging weird monthly fees that show up on the bill. Sometimes it’s a few dollars, other times it can be $50 or more. Over a year, it can easily add up to several hundred or more than a thousand dollars. But for what!? Nobody really knows. The basis for these charges are rooted in an incomprehensibly complex agreement that even give lawyers a headache to read.

⦁ Scaling

Everyone who launches a business hopes that they’ll grow big. However, phone companies have a different dream: one in which they bill expanding businesses through the nose when they want to add new numbers.

⦁ Adding Calling Features

Last but certainly not least, businesses that want — or need —carrier-class calling features like voicemail-to-email and auto attendant will see their phone bill rise, rise and rise some more. Evidently, phone companies haven’t received the memo that voicemail, Caller ID and call forwarding are no longer “super-ultra-mega-advanced features”. They’re basic staples that all businesses expect, and so do residential customers for that matter. This isn’t 1990.

The DigitalPhone.io Advantage

At DigitalPhone.io, we don’t charge for maintenance, and we never tack on weird and inexplicable service charges or monthly fees. This not only helps our customers save money, but they get cost certainty as well, which makes budgeting easier and more predictable. Plus, our hosted VoIP phone system comes with a full range of carrier-class calling features, and scaling up to add new employees is fast, easy and remarkably affordable.

To learn more, simply call us at (336) 560-4400 today or click the Contact Button on your right. Your consultation with us is free!

Hosted VoIP Phone System Frequently Asked Questions (FAQ)

If your organization is thinking of switching to a hosted VoIP phone system, then you certainly have a list of questions that our team will be delighted to answer.

However, to give you the information you need even faster, we’ve put together a list of Frequently Asked Questions that we’ve received over the years. Ideally, the following will answer some of your questions, and our team will do the rest!

Question: What is the number one reason that organizations switch to a hosted VoIP phone system?

Answer: Every organization is unique, and has specific need priorities, objectives, risks and opportunities. With this in mind, generally speaking the number one reason that organizations switch to a hosted VoIP phone system is — not surprisingly — to measurably reduce telecommunication costs by anywhere from 25% to over 50% per year.

Another major reason why organizations make the switch is to take advantage of advanced carrier-class unified calling features, like voicemail-to-email, auto attendant, video calling, mobile calling, and the list goes on.

Question: Why doesn’t every organization switch to a hosted VoIP phone system?

Answer: Many organizations are locked into long-term contracts with a conventional landline telephone system provider, and breaking the agreement would be excessively or prohibitively costly (which is just the way that landline telephone system providers want it!).

In addition, some organizations aren’t fully aware of the advantages and benefits of a hosted VoIP phone system, while others (as will be discussed in a moment) believe that the implementation process is complex and disruptive.

Question: What is the hosted VoIP phone system implementation experience like?

Answer: The process is efficient and non-disruptive. Generally, our technical team conducts on-site visits to assess the existing telecommunications infrastructure, and then they create a customized implementation schedule in collaboration with our customer. Implementation usually takes less than a day, and our team follows-up with orientation and training as per the plan. Overall, the process is much faster, easier and simpler than our customers were led to believe before they found us.

Question: Will switching to a hosted VoIP phone system place a support burden on our IT team?

Answer: Not at all — and this is one of the best things about our hosted VoIP phone system! Our expert team handles all support and maintenance, which includes automatically installing upgrades when new innovations and features become available.  

Question: How reliable is a hosted VoIP phone system?

Answer: We guarantee an uptime standard of 99.99%. Plus, because our system uses multiple levels of redundancy, our customers continue to send and receive calls even in the event of a local power outage. This would not be the case if they were using a conventional premises-based PBX, which would go offline (along with everything else in the office until power was restored).

Learn More

If you’re thinking of switching to a hosted VoIP phone system, then we’d be delighted to speak with you and answer all of your questions.

Simply call us at (336) 560-4400 today, or click the Contact Button  on your right. Your consultation with us is free!

After The Hype of Years, VoIP Business Is In Demand and There Are Good Reasons to It

Although it initially surfaced in the middle of 90s, Voice over Internet Protocol (VoIP) witnessed its phase of major adoption during 2015. Last year it has been anticipated that VoIP market across the globe will experience an exponential growth in next 5 years. Certainly, the worldwide financial slump had a lot to do with the slow adoption rate but many people might be thinking about the reasons for the resurgence of VoIP now. Among many other a reason, a major one is the presence of high-speed low-cost broadband internet. The presence of fiber optic, high speed broadband now available globally is the reason behind the more affordable rates of VoIP.

In the present era, small and medium sized businesses have left with a very few areas to look for when it comes to make any kind of operational cost savings because most of the businesses have already become leaner and more modernized and left with very limited opportunities for cost-cutting. When it comes to costs of calling over VoIP networks, they are substantially lower than conventional calls. This is mainly due to decrease in the costs of data carriers and also because hosted VoIP service providers are now mostly offering a combined package including a heavy volume of calls. Calls for an IP to another can be usually done without any extra charge and because the widespread of adoption of VoIP has declined the requirement of outdated telephone infrastructure, it has also eliminated the need of long-term lease for hardware or extra maintenance costs.  

Another major reason is the trend of working remotely. Many time small sized businesses have a lot to achieve from the flexibility of working on the go in a similar manner as they would if they are at their office. VoIP empowers them to use their landline number and divert calls to a mobile phone. This provides them the ability to maintain the professional image they require in order to compete with large businesses. Along with flexibility, there is functionality also that opens up a whole new world of opportunities when it comes to cost savings. Video conference calls over Skype and call recording are a few features to name, which can be offered as bundled services with VoIP. This empowers business to hold important weekly meetings through video calls, which will not only provide savings for travel costs but also time that is otherwise consumed in traveling. This means adding back a lot of resources to the business.

Furthermore, a feature gaining increasing popularity with small and medium sized enterprises is the reporting ability of a VoIP system. It offers valuable information, which a business can never have if using an outdated telephone system. It enables the business to come up with perfect planning and budgeting. DigitalPhone.io is related to VoIP for more than a decade and has always been striving to offer its client with the most feature-rich VoIP solutions at the most competitive rates.

5 Reasons Why a Conventional Premises-Based Phone System is So Expensive

When we analyze a customer’s telecommunication needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!”

Of course, there are several reasons why a hosted VoIP phone system dramatically reduces telecommunications costs — and we’ve highlighted some of the key factors in this article.

However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why:

1. Maintenance Fees

Maintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year. What’s more, most businesses have no choice but to pay the exorbitant fee, because they lack the in-house expertise to maintain the system on their own. It goes without saying that this profitable detail is not lost on phone companies that view maintenance agreements as cash cows.

2. Service Charges

Few things in this world are as frustrating as getting “dinged” by vague, unexpected and usually unjustifiable service charges. Well, phone companies take this to the next level by billing for anything and everything they can that falls outside the Service Level Agreement (which as noted above, businesses are already paying for).

And that’s not even the worst of it: fixing telecommunications-related problems isn’t cheap. A single on-site visit from a technician will cost a few hundred dollars, and all replacement parts (such as a new handset) will make the bill even bigger — and more infuriating!  

3. Weird Monthly Fees

Phone companies are famous — or make that infamous — for charging weird monthly fees that show up on the bill. Sometimes it’s a few dollars, other times it can be $50 or more. Over a year, it can easily add up to several hundred or more than a thousand dollars. But for what!? Nobody really knows. The basis for these charges are rooted in an incomprehensibly complex agreement that even give lawyers a headache to read.

4. Scaling

Everyone who launches a business hopes that they’ll grow big. However, phone companies have a different dream: one in which they bill expanding businesses through the nose when they want to add new numbers.

5. Adding Calling Features

Last but certainly not least, businesses that want — or need —carrier-class calling features like voicemail-to-email and auto attendant will see their phone bill rise, rise and rise some more. Evidently, phone companies haven’t received the memo that voicemail, Caller ID and call forwarding are no longer “super-ultra-mega-advanced features”. They’re basic staples that all businesses expect, and so do residential customers for that matter. This isn’t 1990.

The DigitalPhone.io Advantage

At DigitalPhone.io, we don’t charge for maintenance, and we never tack on weird and inexplicable service charges or monthly fees. This not only helps our customers save money, but they get cost certainty as well, which makes budgeting easier and more predictable.

Plus, our hosted VoIP phone system comes with a full range of carrier-class calling features, and scaling up to add new employees is fast, easy and remarkably affordable.

To learn more, call us at (336) 560-4400 today, or click the Contact Button  on your right. Your consultation with us is free!

3 Reasons Why Law Firms are Switching to a Hosted Business VoIP Phone System

Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice area and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business VoIP phone system.

And since lawyers as a breed are trained to be highly skeptical — which is a good thing! — it’s not surprising that the reasons that they’re making the switch has nothing to do with marketing hype, and everything to do with pragmatic advantages and benefits. Below are the 3 most important:

1. Dramatically Lower Costs

While each law firm is unique, it’s not uncommon to save anywhere from 30% to over 50% a year in telecommunications costs after switching to a hosted business VoIP phone system. This is because there is no expensive on-premise PBX to buy, maintain and upgrade, and both long distance and user-to-user calls are free.

What’s more, adding new numbers or extensions is simple and affordable. Scaling down is also just as seamless, and law firms don’t get stuck paying thousands of dollars a year for lines that they no longer need.

2. Enhance Client Communications

While effective client communication is a priority in every industry, it’s essential in the legal field — because time is always of the essence, and virtually all messages are a priority. With a hosted business VoIP phone system lawyers can:

  • Pick up all calls from their smartphone, anywhere in the world.
  • Transfer calls to any other phone, including a landline.
  • Route voicemails to their inbox.
  • Launch video calls with clients to meet face-to-face, but without having to leave the office.
  • Hold conference calls to bring in other members of the team (e.g. researchers, investigators, etc.).
  • Easily create customized auto-attendant greetings to keep clients up-to-date on their availability (“Hi, I’m currently on a flight heading back to my office and expect to be there at 3:00pm this afternoon. Please leave me a message and I’ll get back to you before the end of the day. If your call is urgent please press zero and speak with my associate who is in the office all day.”)

3. Improve Billing Accuracy

Lawyers sell their expertise, which means that they need to ensure that all of the time they spend communicating with a client is billed accordingly — no more and no less. A hosted business VoIP phone system automatically tracks all client communication details, including call start, end, duration, length, incoming number and more.

Plus, law firms can integrate their hosted business VoIP phone system with billing and accounting systems to streamline administration and ensure accuracy.

To learn more about how a hosted VoIP phone system will help your law firm dramatically lower costs, enhance client communication and improve billing accuracy contact the DigitalPhone.io team at (336) 560-4400 today, or click the Contact Button  on your right. Your consultation with us is free!

5 Ways that a Hosted VoIP Phone System Boosts Mobile Productivity

DigitalPhone.io is a cloud-based business phone system that saves you money while increasing productivity and mobility.

In the past across most industries and sectors, remote workers were the exception (and we’d all hear them brag at parties about their glorious office-less job). However, these days remote working isn’t just trending, but it’s the norm!

3 Out of 4 Workers Will Be Mobile by 2020

According to research from IDC, the number of mobile workers in the U.S. will grow to a staggering 105.4 million by 2020, at which time approximately 3 out of every 4 employees will work at least part — if not all — of the time away from the office.

Given the surge in remote working, it’s easy to understand why businesses of all sizes — from small startups to large enterprises — are investing in systems and solutions that boost mobile productivity. And one of the ways that they’re achieving this mission critical objective is by switching to an advanced hosted VoIP phone system.

Below, we highlight the 5 ways that a hosted VoIP phone system significantly and sustainably boosts mobile productivity, which is as good for remote workers and GREAT for an organization’s competitive advantage, customer experience commitment, and overall bottom-line:

1.  Anytime, Anywhere Connectivity

Simply by installing a lightweight app on their smartphone (iPhone or Android), remote workers can access the hosted VoIP system to make or receive calls from anywhere, and at any time (see note below). What’s more, they can instantly connect with through instant messages, and check the status of their colleagues before making or transferring a call.

Note: we mentioned that remote workers can make and receive calls at anytime. However, if desired, system administrators can create customized rules that govern when this is possible, such as during regular business hours. It’s also possible to set geographic restrictions to prevent calls if they are made or received beyond a certain distance from the office.

2. One Number vs. Multiple Numbers

Remote workers typically have multiple phones — which means they have several phone numbers. For example, they often have an office number, a corporately-owned smartphone number, a personal smartphone number, and a home landline number (and possibly a separate home office number as well). Trying to reach remote workers can be like a time consuming process of trial and error!

However, a hosted VoIP phone system eliminates this hassle and confusion. Remote workers can route all calls to their smartphone (or any other number if desired), which means that colleagues and customers only have to remember and dial one number vs. multiple numbers.

3. Consistent Caller ID Profile

Despite the productivity advantages, many businesses don’t want their remote workers making outgoing calls from their smartphone because their personal name/number will show up on the other parties’ Caller ID. In some cases, this can simply look amateur and unprofessional, while in other cases the concern may be about worker safety and security.

Fortunately, neither of these are risks or issues with a hosted VoIP phone system. All outgoing calls only display the business’s name and phone number on Caller ID.

4. Seamlessly Transfer Live Calls

With a hosted VoIP phone system, remote workers can seamlessly transfer live calls from their smartphone to any other IP phone that is connected to the system — including those that are installed in other locations — and continue to call without interruption.

For example, they can answer a call using the IP phone on their desk, transfer it to their smartphone as they walk out of the office to their car, and then transfer it again to their car via Bluetooth.

5. Full Call Control

With a hosted VoIP phone system, mobile workers can manage their contacts, voicemails, call history, answering rules, greetings, presence, and all other configurations from a single location. They can also pick-up voicemail-to-email and voicemail-to-text messages throughout the day (or night if required!).

The Bottom Line

These days, the question isn’t whether businesses need a mobile telecommunications strategy and solution, but how quickly and affordably they can put one in place. At DigitalPhone.io, we make it happen for as little as $20 per user, with unlimited advanced calling features and full mobile integration to empower today and tomorrow’s remote workforce.

To learn more about the benefits of a hosted VoIP phone system for your multi-site organization, contact the DigitalPhone.io team at (336) 560-4400 today, or click the Contact Button on your right. Your consultation with us is free.