If your business has two or more locations — regardless of whether you’re in the B2B, B2C, B2B2C or B2G space — then the smartest thing you can do to your conventional landline phone system is get rid of it ASAP, and switch to a feature-rich cloud-based hosted VoIP solution.
Here are the 10 key reasons why hosted VoIP is a MUST for multi-site business, and should be at the top of your strategic to-do list if your goal is to dramatically reduce costs, improve communication, enhance customer experience, and ultimately boost the bottom line in both the short and long-term:
- Instead of working in separate silos, all employees across the business are connected on a single, centralized platform. They can efficiently collaborate and communicate as if they were working in the same office, even if they’re located in separate cities, states or even countries.
- All location-to-location calling is free. There are no long distance costs, and video calling can dramatically lower — or in some cases eliminate — travel expenses.
- Businesses can implement a system-wide unified dialing plan, which instructs the call processing agent on how to consistently and correctly route calls.
- When adding new lines to another (or new) location, there is no need to physically connect an on-premises PBX phone system to the public switched telephone network (PSTN) using copper wire. Businesses simply plug in their IP phones, connect them to the hosted VoIP phone system (which takes seconds), and they’re up and running.
- End users can pick up phone calls from any location. This is extremely valuable for technicians, sales reps, and other “road warriors” who spend more time away from their desk than they do at it!
- Managers can easily and quickly configure ring groups and hunt groups across multiple locations, to significantly reduce the likelihood that customers will go to voicemail or be placed on hold. Ring groups are when multiple phones ring at the same time. Hunt groups are when specific phones ring in successive order (e.g. phone #1 rings twice, then phone #2 rings twice, then phone #3 rings twice, and so on).
- Regardless of where they are working, end users can either have their own specific number and/or extension, or if it’s beneficial to do so (such as in call center environments), end users can share a number.
- Transferring calls from one location to another is rapid and seamless, and incoming callers do not detect any handshake gaps. It’s as if someone literally handed their phone to a colleague who resumes the conversation — even if that colleague is on the other side of the world!
- Businesses can setup auto-attendants and call distribution groups to guide customers to the right location, without telling them to call another number.
- All end users can take advantage of advanced carrier-class features such as voicemail-to-email, and access the system from their smartphone via a lightweight app (and when they make outgoing calls, the organization’s name/number shows up on caller ID — not their personal name/number).
To learn more about the benefits of a hosted VoIP phone system for your multi-site business, contact the DigitalPhone.io team at (336) 560-4400 today. Your consultation with us is free.